Hunter Express

No sure if I can give zero stars. Had a flatpack staircase from EzSpace delivered by this company from NSW to Adelaide in three packages; two flat packed boxes and one metal handrail. All three were delivered damaged, even the handrail which was wrapped in foam was bent. The flatpacked panels were damaged in the corners. My partner saw the crew handling the packages rather roughly during delivery to our home so she kept any eye on things thinking that they would behave better. Unfortunately, the damage was probably done even before. Such a disappointment when they seemed to have a good tracking system on their website.

Useless! My parcel has now been at their depot for 12 days (10 business days). Their website says the expected delivery was last week (3-5 business days). I sent them an email days ago with no response. Have tried calling them and can’t even speak to someone over the phone, the automated voice just tells you to contact the company you purchased the item from. Why would I do that when it has been with you guys for 11 days? Worst experience I have ever had with a courier service, would never buy from a company that uses them again.

Extremely poor service. Updates on tracking items does not function. Lost a parcel from my delivery and still has not been recovered. Impossible to communicate with this mob unless you drive 25 klms to their depot

I ordered a rug from a Sydney store on Tuesday morning and it was delivered to my house in Adelaide Friday by 1pm in perfect condition. I’m so happy with how fast the delivery was and the tracking updates were amazing. Thank you so much

DO NOT USE THIS BUSINESSHorrible to deal with. They aren't a courier or delivery business. Cant tell me where the package is despite it being well passed the estimated delivery date. They say they have given it to another courier to deliver, but upon checking they know nothing about it. Customer Service has hung up on me twice. DO NOT USE THIS BUSINESSUpdate - now a month past the supposed deliver date.Multiple calls and emails have got nowhere.When I suggested that they have lost the package they denied it despite not knowing where it is or who has it.Hunter Express now claim they have delivered the package and have advised the sender of this making US look like liars to close out the lost package issue.What an absolute pathetic company.

Ordered on the 13th, bed and mattress from Vic. Arrived SA 18th. Can't fault the time it took, they delivered on a Saturday all in one piece. Only issue one driver to handle huge heavy packages with no tailgate. Not the drivers fault the company seem to be getting away with no WHS considerations. Poor bloke, luckily my son and I carried them from the van for him. Well done SA crew on the ground. Management should look after you better

They gave a time window for pickup and came 2 hours prior. No one was there to handover the parcel and they wanted to recharge for pickup. The representative took no responsibility for the misinformation they provided.

If i could give 0 stars I would. Took over 45 minutes to even get someone to answer the phone. Tracking details are telling me EXACTLY where my package is. The lady on the phone is trying to tell me it's not even been picked up ! I'm looking at the location and the times it's been picked up and tried to politely explain that to her and she got extremely rude with me and told me TOO BAD it hasn't been picked up. I said to her I could see the the times and the location of the package and that's really bad". SHE HUNG UP ON ME. Absolutely disgusting !"

Not even 1 star. Terrible service. Delivery had to travel less than 1 hour and under 80km from Melbourne to Geelong and was picked up 5 days ago. Tracking updates said 1-3 days and yesterday it was onboard for delivery with multiple updates noting a morning, afternoon and then a 15 minute ETA only to not turn up at all. It's now apparently onboard for delivery again and I can see the truck circling the suburb on the website, but I'm 70th in the cue. Yesterday it was around 50th. Whether it arrives or not is a mystery. Worst courier company. They are delivering a vanity top, which has thrown my bathroom renovation out by days and held up my plumber.