Alan Mance Mitsubishi - Melton

Recently purchased MIT outlander LS, the service was exceptional and received car promptly as promised. Fitting of extras was done well. When picking up car, the sales team spent twenty minutes explaining all the features of operating the car and even said that if we have any questions regarding the car to ring them up.

Without a doubt the best experience and customer service I’ve ever had! From the very beginning our phone call enquiring on the car we were greeted by Kiara who was absolutely amazing, so nice, friendly, and made the experience a very memorable one.All the way through to the test drive where she was kind enough to hang around past closing time given the trip we made up from Ballarat. The pick up day was an amazing experience and I could not wipe the smile off my face.On delivery day Kiara and Julie presented my car to me, taught me everything there is to know, and went above and beyond. It was such an amazing experience! They were so nice, funny and personable - it made my day.I couldn’t speak highly enough about Kiara and Julie from Alan Mance Melton and would highly recommended them to anyone considering buying a vehicle!P.a: Kiara and Julie deserve a mega pay rise!! They are awesome!

I have serviced my Pajero Sport twice both the times customer service was excellent and there was a issue in the third row seats they fixed the problem straight away. Keep up the good work team sure I will be servicing my suv with Alan Mance Melton .

I bought a triton month ago.i Book the service and fluid change for transmission, transfer case,both diffs for my satisfaction. Book the service week earlier.On the day they told me they can't change transmission oil as they don't have oil in stock.i have to Book it for next week.And looks like they haven't even change the oil in transfer case because I can't see oil around the drain plug.It look like it's been never open and dry around the drain plug. They charge me for it.Not happy with the service at all.

Thrilled with my new Pajero. Thank you Alan Mance, but special thank you to Tayla and Julie for their honesty, patience and dedication to finding the perfect car for me. Tayla you have been amazing, your knowledge of cars is phenomenal. Thank you, Ash you have built a great team.

Corinne was A-M-A-Z-I-N-G! Happy to answer all questions and provide comparisons between models and brands. Easy to deal with and very knowledgeable, to the point where I was able to make a decision within 3 hours to buy; when looking between local dealerships! Corinne is an asset to Alan Mance as she is really genuine when finding what features and benefits are important to the customer to ensure they can make an informed decision towards the right investment on a new car!

Got brand new car Mitsubishi Outlander with 10 years warranty after a month I have seen small dint on the body when I was doing paint protection. They have lots of lights so I can clearly see that it’s small damage after I called them they clearly said after 1 week we can’t guarantee of the car which is seriously disappointing after giving 40k for brand new car I got damaged one and they are not even taking any responsibility.

Booked for 10 am not touched until 10.50 ,booked for basic service and safety check,wasnt done properly ,half of items not done properly,very disappointed after I told them I would check.

Ashley and the team at Alan Mance Mitshubishi Melton were incredible through our whole journey.From walking into the dealership and looking at cars, regular and effective communication throughout the ordering process, to showcasing each vehicle feature when we drove it out.It was a very enjoyable experience, and we look forward to buying our next car there!Very happy customer