StarTrack - Corio

Terrible service. My whole family was home, cars parked in the driveway but the delivery person still decided its best to leave a post office pick up slip on my front door instead of knocking on it and giving me the parcel.

Terrrible service! Parcel was meant to come yesterday, they ended up texting me at 8:40pm saying that my parcel will arrive at end of business today, which is obviously not possible. Next day i get a text and email saying it will be delivered today, i waited all day and called them at 4:30 and apparently the incapable driver forgot my parcel at the depot. The people on the phone were unhelpful and I did not receive and email back like they said they would. I would not recommend using this terrible service. I would give it 0 stars if possible.

My first 1 star review. It's 2021... You can't expect people to wait for a package 9am - 5pm. My phone number was left and no contact. Most delivery companies contact where they are going. Very bad communication. Now must drive 45 mins to collect a package that delivery has already been paid for. If you read this I highly recommend not to use, waste of time for clients and personal.

Had my van parked out the front of Torquay delivery centre, and one of star tracks incompetent drivers reversed into my van and drove away. This was witnessed by a member of the public although, no rego was taken.. star track didn’t even try to locate the the driver and were no help at all.FYI - the van I own is used to transport kids with disability to and from therapeutic programs, I really hope karma is real!

One of the worst delivery service.Lost my iteam in Geelong warehouse.Waiting from last 3 week.Still no Answer.

What an absolute joke of a company!Rang them to find out why the driver drover past my house (I have it on video as the place is under surveillance 24/7). They said to call the company I ordered from, the company has stated if the address is on the package it should be delivered to the door and not the post office.No consignment card left and I can't collect my package without it.A few years ago they delivered to the door, now it would seem the drivers are too lazy to do their job properly and the staff at the call centre are useless aswell.

$20 bucks says they couldn't deliver a parcel to their own delivery centre. Is the test for hiring drivers getting lost in a milkbar with a map, you get lost, you get the job.That's not even the worst part, nothing is ever their fault. Accountability and process improvement are apparently beyond their remit.

Horrendous service from startrack who destroyed our package that looks to have been driven over given the level of damage, then re-boxed all our broken stock into a new box to make it look undamaged (a box that wouldn't even fit the goods if the goods weren't broken into smaller pieces!), then delivered it as normal. they even cut the connote off the original box and sticky taped it onto the new one as if no one would notice. This deliberate deceit from startrack is an act of fraud as far as I'm concerned. I've made 4 phone calls, each time I was told I would be contacted ASAP by a representative. I've also emailed photographic evidence to them with no response other than an automated generic reply. Given the level of severity of what I've alleged to them I'm absolutely gobsmacked that they haven't made any attempt to resolve this at all.

Had a delivery lined up that clearly stated signature was required on delivery because it contained live animals. Package was left outside without the driver even knocking so I'm just lucky everything was still alive and I checked the door regularly

Driver came to drop parcel nobody home, left Sorry we missed you" card saying parcel could be picked up at Post Office. Went to Post Office no Parcel. Contacted Customer Service was told parcel could not be taken to Post Office as not enough postage/fee paid & that driver had taken parcel back to Depot