Freedom - Preston

Worst customer service ever, just rude. Wanted to buy a chair but the guy serving said I couldn't buy it (as another woman barked at me from behind the counter that they are just a display shop) what?!? In stock at their warehouse but it will cost $60 to get it delivered from their warehouse to the 'display shop' he says. Go figure. I put my $150 voucher back in my bag and left as she barked something else at me. Unbelievable.Thanks for your tardy response. What about the $60 delivery fee to YOUR store! And most importantly, what are you doing to address the two staff members who don't know how to do their job?CHECK OUT THESE REVIEWS PEOPLE BEFORE YOU BUY!

I went to Freedom to buy faux flowers for various arrangements and looks I was creating for my living space. Jess was very friendly and suggested I speak with Sarah (designer) for help and ideas to suit my space. Sarah was amazing, she looked at my photos of my home and helped create a stunning bouquet of flowers and suggested other options to bring colour into my space. They were so accommodating and reminded me I could bring them back if not quite right. I did bring some back but purchased more and a lamp which all look amazing. I am so very pleased with the quality of the products and the expert help I received. Thank you Jess and Sarah!

I purchased a lamp online , the product had a minor defect and Freedom Preston responded promptly and sent a new lamp . I’m very happy with the customer service received from Rose :)

I already have a coffee table order that's been in limbo with Freedom for 7 months (and the delivery date is now set as a permanent question mark). Knowing this, we gave Freedom a second chance and bought a rug from the Freedom Preston store after the shop assistant assured us the rug wouldn't have any similar issues with delivery. The rug is now past it's delivery date, staff can't tell me when it will arrive, and trying to get someone on the phone is harder than calling the ATO. My most recent call took 70+ minutes on hold before I gave up. I get that retailers are short staffed at the moment, but this is a joke.I won't be making the same mistake a third time.

It was our first time buying furniture from Freedom Preston. We got a good EOFY discount on furniture. Though we bought quite a few furniture items, they did not reduce prices further but gave $100 worth store credit. Good customer service and variety of furniture displayed in the store.Do link your Velocity account to Freedom account to earn points.Try to avoid visiting store on Saturday as it gets really busy.

They made me pay my furniture in full last December. Until now, after 5 months, I haven't received my orders in full. They were meant to arrive in 3-4 weeks.Then, I received the Carver dining chairs. The quality of their furniture is not as good as the ones in their showroom. When you submit a complaint to fix the problem, not only the responses are delayed - until now there are no agreed resolutions!I tried contacting the store but you will just be put on hold until their system hangs up on you! Bad service!

I have ordered my furniture in November 2021. it was supposed be delivered by Feb 22 and I still have not received them. I had a text massage today informing me that the sofa will be delayed by additinal 9 weeks. so disappointing. No one picks up the phone in the store and it goes directly to automated service. Store manager has never returned my emails and the staff are only responsive when actually go there and confront them face to face. SO disappointed from this shopping experience. the least they could do was to tell us the delay is going to be up to 8 months. every six weeks they have told us that it will arrive in another 6 weeks. absulutly disappoint with this.

It’s been nearly 2 years of incompetence. And I have been waiting for almost 1 year for financial compensation that hasn’t happened. And the most important thing, the product, it is so not worth what is charged. HorrificEDIT - It has been weeks and I am still experiencing the shocking, unprofessional so called customer service (or lack there ofWHEN WILL YOU ACTUALLY HELP YOUR CUSTOMERS?!?!If, as a business, you are unable to deliver what you promise, DO NOT MAKE THOSE FALSE PROMISES.HELLO?!!?? Can you believe the incompetence of 'store manager' (please) Rosco? Over a year, a shockingly inadequate product, and a refund on my money freedom have been making interest on?It's time I get the $1100 and $700 I was promised by the company and Rosco, but never got. That means the compensation amount is going to need to significantly increase.Rosco Has my name, my number, my customer order number, and yet he does nothing. My next step is to steal everything to make up for what they owe me. FAIL

Don't buy with Freedom. They happily take your money, then delay, delay, delay on order deliveries.They don't answer the phone. They don't respond to emails.In response to Freedom's comments on my review, I have received shipping from around the world, including China, and there were not delayed delays in those cases. Therefore I do not accept this excuse from Freedom, which they seem to believe will absolve them from lying to customers about their delivery dates.Items are still being advertised as able to arrive within the next 2 months when looking on your website. Potential customers need to be aware that Freedom has no intention, or as they now say ability, to deliver items by their expected dates. Yet they continue to lie.We've cancelled most of our order as a result of what has happened. Personally I don't believe the remaining items in our order will ever arrive.Also for Freedom's information, the staff at the Preston store make derogatory comments about Freedom to customers. I think you've got a much bigger problem than just lying to customers.

Disingenuous, unprofessional and incompetent. I have been following up an order from this branch for the past few weeks and have received multiple different stories from rude and dismissive staff. If you are unable to fulfill an order do not lie to your customers! I have dealt with Rosie and multiple retail staff, store manager Roscoe and even Rachel the floating manager, all have been incompetent and unable to find my items or provide me with a refund of the correct amount.They fail to deliver on their word and provide little to no communication. Save your money, avoid at all costs.Zero stars if it were possibleEdit: this was in fact a click and collect order, which has nothing to do with overseas delays. The website actually noted it to be available immediately! Other branches have been excellent, however this one has been terrible. I am still awaiting a call back from Roscoe or even a reply to my email to Rachel.