City Beach - Perth Watertown

Some staff were helpful. some staff chatting at registers with 1 open register and 4 closed. Item prices were not as marked.

A few of the girls working at the store were extremely judgemental. They were snickering and giving me mean looks, which made me feel awful. The store is also very cluttered.

City beach are more interested in the managers doing paperwork and the staff stocking up than they are serving customers. Saturday afternoon, one cashier on. 3 staff doing nothing. Every time I go to city beach it happens so I just had to write this seeing as they can't get it right

Came in on the off chance of finding a hat of a particular style that I like. They did. However I entered the line to checkout and it was not moving. Only two positions of many were open. Lots of staff were on the shop floor but not at the tills. When people were served at the till, the staff invariably didn't remove the tags off their purchases so other customers were setting off the alarm and distracting staff at the tills so that the staff could remove the tags. This lead to me missing my bus. If the staff had more support on the tills, this would not have been a problem.

One person on the checkout. What appeared to be a manager and 2 other staff walking around trying to look busy. At least a dozen other customers in a line that wasn't moving. I walked out and i wont be back.

I called the store to ask if they stocked a certain item as I didn't want to drive all the way there if they didn't. I had previously visited the dfo branch as their website had stated they had this item in stock but the manager said they didn't, and the website wasn't up to date! I was told by the sales assistant on the phone at Watertown that she couldn't tell me what they stocked in store over the phone! I explained I didn't want to drive all the way there and I she could just tell me if they stocked this particular item. Again I was told it was against company policy to tell me what they stocked! I was shocked and appalled at this lack of customer service!

I wish there was an option of no stars because honestly I was harassed and humiliated. And racially profiled as well. I mean you spend your hard-earned money and get bad treatment. The staff is very unhelpful and rude.I was wrongfully accused of shoplifting just because the person found 2 plastic tags on the floor of my trial room. My bags were checked, which is fine, the person was just doing his job. But he didn't even apologize after this. Still said 2 tags were found on the floor of the trial room.I mean really?? Atleast accept your mistake, own up to it and apologise. If you do not have basic human decency, I am sorry but you won't get very far in life. Honestly, I won't be back or ever suggest this store to my friends and family.

I have been buying from City Beach for a very long time, however today was the first time I went to the one in Watertown and unfortunately I got very disappointed. The ladies on the counter seemed like they weren’t keen to be working, they seemed pretty much done, counting the minutes to go home in front of me and discussing if one should try leaving early or so, the lady dropped the short that I was buying on the floor and didn’t seem to care at all about it or about the fact that there was a costumer in front of them.I’m not sure why they seemed so upset, but it’s not the costumer’s fault, since the only thing I was expecting was the minimum respect, which is greeting, looking at the person in front of you and maybe a thank you in the end… not much more than that. But I didn’t even got a greeting or a thank you when I was leaving. Hopefully was just one particular bad experience, that made me feel like I was bothering someone.

After selecting our items, my daughter and I lined up behind another couple waiting to purchase their stuff. There was already a customer with the assistant at the checkout & there were no other customers lined up anywhere else. The assistant, after serving the customer, then told us all to go to the other end of the counter as that was the entry, yet there were no signs to indicate this. By this time there were several other customers at the other end who must have lined up well after we did. This store seems to me to be very disorganised.

Had a really unpleasant experience at this shop. I came in looking for shoes and jumpers and had a staff member follow me around the store and another staff member search my bag. Completely disgusting treatment for a person willing to spend their money on this business. Completely unacceptable behavior from staff in this establishment.