Public Self Storage

Neat and clean, smooth process, more importantly impressive customer service from Jenny. Thanks!

I needed some storage whist doing some home renovations. Found this facility to be fantastic for my needs. Access anytime I needed or wanted to. Always felt confident in the security of my stuff. Good clean facilities. Would definitely use this again if I needed storage again! Only reason not 5 stars is cost is a little high, although is probably comparable to others.

Thank you so much Bella for helping me set this up. You were amazing. And I would like to give my special huge thanks to Jill. You have been so unique and so wonderful and understanding with a particularly challenging case. I apologise again for what happened and for how you were treated by another party.I believe you were outstanding and your level of customer service exceeded all my expectations. I'm very grateful that we managed to get this all sorted out. You are a beautiful being and I highly recommend your facility, but also highly suggest for clients to check their manners before renting a unit. Because you are providing clients with safe storage, you're not a door mat to be walked all over.A big virtual Hug. You are amazing xxx Snow

If you ever get served by Laura or Jen, then you are in safe hands.Laura has gone way out of her way to help me with all invoicing and worked everything she could to make the best deal for me.Jen has also been a stand out customer service. She had small extra services like custom storage units that were non standard, but really helped me, and even helped negotiate with my removalists who had a sudden change of heart on my day of moving.If I ever need storage in the future, I'm coming back here!

Staff are all lovely and very helpful. The pricing is very competitive. The facilities themselves are absolutely fine (clean enough/easy enough to use).From the perspective of acquiring new customers. The business processes, website and customer information were all extremely confusing to me. If the staff weren’t as kind and helpful, I don’t think I would have proceeded w/ using this business. As for me, I couldn’t make heads or tails of the information on the website, the processes seemed overly complex and the documents and contracts were confusing.Great people, good facilities, confusing business processes.

Aweful experience lovely and friendly the moment you pay and sign up . The first day late , they are on your back everyday multiple phones calls a day , DEMANDING their fees or the threating to sell what in your storage. Hardly secure . I moved to storage king absolute amazing , entry by phone app. And these guys are amazing , even when having financial difficulties. Never again storing with braybrook again

Public self storage had the best price for the space I needed.Excellent customer service, and nice facility.Very secure.

Very happy with Jenny's service. Very kind and attentive.

Once you're in they will refuse to help in any way, add extra charges and make moving needlessly difficult.They refused me a van for an hour despite having no bookings for it because I wasn't a new customer (even though I had no option to use a van when I moved in as it wasn't available then and having stored there for almost 2 years)Rates are higher than advertised on their website, and despite asking for ground floor was given 1st floor. Units are also open to the air and I found moths in mineOther reviews show they'll make it difficult to leave as well

I have used their service for over two years and I found all the staff I had communication with are helpful, considerate, and professional in their manner. When Covid 19 came and I lost hours, they were very understanding of my situation. They never increase my rental unit the time I have my things stored. I am very pleased with their communication and service. My things were in the same shape/condition as when I store it from the beginning. This place is safe and secure and I have no hesitation in recommending Public Storage to anyone wanting a place of security, service and professionalism.