Michael Hill The Glen

Disappointing customer service by male staff member.Felt very dismissed and was not impressed with overall service provided.

The staff are very friendly. Me and my partner went to the store to have my ring resized. Thanks to Fredick and the other woman whom we're not able to get her name for being so helpful to us.Cheers!

The jewellery is second rate. I had to return a pair of earrings last year after Boxing Day because the clips broke after a few days. When I bought them the lady who was Italian or something wasn't very friendly and looked like she didn't want to be there. Terrible customer service.

Current Manager (Male) was so rude and arrogant and he didn’t know how to talked to a customer. I had to go their to replace couple of diamonds fell off from my ring which I bought in 2019 ( this was the second time) and the way Manager treated me was not acceptable & unbelievably arrogant. He should not even deserve one star rating.

Good value for money. The staff lady is friendly.

I had a terrible experience today at the Glen store. I am very upset and disappointed about how I have been treated by a male staff Fredrick J.I was here to pick up my ring with my ID and I was told that he was unable to find my name in the system. He told me that anyone could use a fake ID to collect a product. He didn’t check my identity and contact information and told me to walk away because I can’t present a paper receipt. I told him I made the purchase at the store so I have the electronic receipt and I also have the communication log to prove that a staff member from this store called me to collect the ring. However, he was too rude and arrogant to listen to his customer. He rolled his eyes at me all the time when I talked to him.Finally, he found my name on the special order list in the system. What happened was he mistakenly searched for my name in the Clicked and Collect" list for online shopping customers. He realised that he made a mistake and then started to blame a young lady who is a new staff member at the store…..He put the ring on the counter (yes only the ring). I asked him twice for a ring box and a paper bag. He didn't apologize for what happened and walked away to serve other customers."

Appalling service at The Glen, Michael Hill.I was asked for my ID when I asked if I can try on a ring! The staff lack customer service, people skills, emotional intelligence and need some serious training!

First visit to this store, I definitely recommend this store. The staff were courteous, helpful and friendly. The kind of what Customer Service used to be like and how it should be. The Sales Executive, Salve was great, she took the time to explain things and did not rush with the sale. I went in to buy one piece of jewellery and ended up walking out with 2. There was no hard sell, Salve just listened to what I was looking for.Highly recommended!!

There will always be jewellery for me to buy. However, customer service is really what makes a person feel good. And that's what I received at this store.