Smart Pool Safety

Thereza was referred to us by our real estate agent and we were delighted with her service. Thereza was so lovely to deal with, prompt and professional. We had a few small issues to fix and Thereza worked with us suggesting practical ways to address the issues. We would highly recommend Theresa.

Theresa is an absolute joke do not use this company under any circumstances. Her recommendations are ludicrous and have zero relevance to pool safety with poor customer service and ridiculous reasons as to why she thinks areas are unsafe she has little interest in issuing certificates and refuses to provide a refund even went as far as hanging up and not taking any further calls.I would have little confidence in any certification that has been issued by her.She Failed to provide specific reasons as to why she required things changed even though the pool had been certified a few years back with zero changes to the area. She evenargues that the pool gate didn’t latch when it clearly did with no issues and refused to acknowledge that it did.Worst customer service worst pool certification company. Do not use.

Highly recommend Smart Pool Safety.Thereza is amazing at what she does, customer service is fantastic!Pleasure to deal with.

Thereza arrived punctually and was very approachable. She was knowledgeable and gave some excellent advice in regards to our swimspa. We were sent our documentation and follow-up email that same evening. She made the process hassle-and-stress-free. We cannot recommend her services highly enough.

Thereza is a delight to deal with. Friendly and courteous but at all times professional, I thoroughly recommend Thereza's services. Thereza attended our home twice, once pre and then following spa / fence install. to have her guidance prior to the project commencement to gain an understanding of the clearances required, heights of barriers etc was invaluable. We constructed to exactly the guidance given and our post install inspection to gain our safety certification was an easy process. And always on time or, heaven forbid, early for set appointments, that shows a respect for her client's time and organisational skill on her own part. Lovely lady, great service, pleasure to deal with :)

Thereza has just completed my inspection, she as been a pleasure to work with and gave me good advise and explained procedure extremely well.No hesitation in recommending Thereza.

We asked Thereza to do our pool safety inspection and found her very professional and friendly. Her knowledge and expertise were great! Her helpfulness was really appreciated as we were stressed out hearing all these bad stories about other Safety Inspectors. She came out on short notice and ran through all our issues which she had quick easy fix ideas which we could implement. You can see that she has years of experience behind her as she knew her stuff. We got her report on the same day after inspection which outlined the issues clearly and she gave us great cost-effective solutions on each one of our problem areas. Her report was very thorough and easy to understand with photos and examples. We booked her to come back free of charge and she accommodated us again on very short notice. Her customer service and communication skills are great! I will recommend her anytime. Thank you for making this a far less stressful experience.

Thereza was happy to take her time to create a plan that met code within a extremely awkward yard. She was happy to answer questions along the way to make sure it was right the first time. I highly recommend this service.

Dealing with Smart Pool Safety and in particular Thereza, was a pleasure. Friendly, courteous, very knowledgeable and excellent at what she does. She gave some great advice and guidance on our particular situation. We have no hesitation in recommending her services.