Novo Shoes

The lovely sales assistant here was really helpful, informative and made me feel good about myself.

Well lit, nice display of product, friendly helpful staff.

I placed an online order for click and collect that somehow glitchedI contacted the Belmont branchVernell was simply amazing and could not help me enough she had to escalate to her area manager but she told me to go finish my shopping and she would update meShe kept me fully updated by phone and text, her service was amazingWe realised it was showing as a delivery which i was happy to wait forIt was lovely to receive such awesome serviceThis afternoon again Vernell has contacted me that my order will be ready to collect on ThursdayRetail workers deserve recognition of when they deliver great serviceGreat customer service VernellIll definitely shop with you againThanks for making my day brighter

I always have good experiences here. The staff are so helpful & the shoes are so pretty and comfortable.

Went into Novo Belmont today Sunday 25th September to purchase couple pairs of shoes......looked around store before knew what I wanted.......didn't receive a greeting at all, looked towards counter and the young lady behind the counter was too busy head down on her PHONE to even notice me.....really.......Will go back next week when the other lady is there, as she was really helpful...

The store manager, Nell, has been so helpful. I ordered shoes online and they arrived with two left shoes?! I called Belmont store hoping to maybe exchange them in the shop. Nell called around the other stores to see if they were available and called to make sure the instore swap was ok. It wasn't even her problem to fix. She couldn't have been more helpful. Give that lady a payrise.

Gone in the store because they have a sale on some shoes, and must say that they don't only have a nice selection of beautiful shoes, but they have a very neat and clean shop. The store assistant (blond hair) was very helpful and went to look for my size about 4 times. She is definitely an aset.

I was served by Sophie in the Belmont store on 16 Nov. Sophie was the only assistant there and the store was quite busy but she managed to help several customers at one time. She was calm and relaxed yet efficient with a warm smile and very pleasant manner. Top marks Sophie!

Great comeback on the old retro shoes and colours, tho I have been there done that at a third the price from another shoe store with good standing.