Castle & Cubby - Play Products

We couldn't be more thrilled with our new cubby. Jono, Kellie and their team were nothing short of prompt, professional and helpful. They communicated with us every step of the way as the cubby was built, providing regular updates and information as to the cubby's status, and helping us to choose the right cubby for our family. The cubby was delivered and built in one afternoon ready for our kids to have for the Easter long-weekend - it was perfect! A huge thanks to Jono and Kellie for bringing our kids a lot of Easter joy. Would absolutely purchase again! Highly recommend.

We absolutely love our Castle & Cubby house with its wrap around veranda. . As does our 5 year old daughter Ida.The team were great to deal with and the build went so smoothly . . Would highly recommend if you are looking for something really special that I think will last for years . . Looking forward to sipping wine with my wife on the veranda whilst my daughter and her friends play inside . . Thanks C&C

We had Castle and Cubby supply and install a cubby at our church. We were very happy with their service and the product. It's sturdy and looks great! The service was excellent.

**EDIT: 20/06/22 In response to owners comment. The errors noted is extremely understated. And falsely mentioned cubby clean being attended to last Thursday.If you are seeking a business who prides themselves of quality and efficiency before and after-purchase customer service/follow-up. Then this is NOT the company you want to choose.I enquired about having a cubby house built in April 2020, the response from enquiry, quote to confirmation of purchase took about 20 days. Delivery was to happen 5/6/20, but delays due to covid pushed it to 19/6/20. Communication before delivery was poor, no response to calls, messages or emails. Jono (Brisbane manager) would say he would email or call back but doesn’t happen. Cubby was not completely done on first installation, with issues and waiting for another trip from them to finish up.Back and forth messages for when they were going to return to finish up the job, and was told to lock in a day. Wait all day in the house, messaged with NO replies and no-one turns up. Set another day and a random contractor turns up instead of Jono as he had said would return.The shelves inside the cubby was unleveled. And there were splinters all over the internal cubby making it dangerous for kids to play in. Which required another visit. Says will call back again in 20mins but NEVER received a call.Within around 4 months of having the new cubby house, the bifold windows would not shut, as the wood started to expand and be unleveled. The “barn door” kept falling off when kids tried to shut it or during storms, causing the door edge to break off. The door is quite flimsy as wind would cause it to flap about and fall off. They had made it so it “should” close and stay closed but that mechanism does not work. The door won’t stay shut. Because of covid, lockdowns and restrictions, I left this until June 2021 to contact the company again.Being quite annoyed at Jono’s management and response, I took to their instagram to direct message Castle & Cubby on 20/5/21. The person (assuming the owner on IG) got Jono to contact me but only received one missed call, on multiple attempts to call back, phone would bounce to voicemail. Jono would send text saying would call back in 20mins but no calls were received after that.3 months later, 21/9/2021, I had to attempt contact again since noone had followed up since June. Back and forth, giving hopes of “organising now, will call shortly”, led to nothing again.6/10/21, I call again, and was told they will get the carpenter Andrew to call me. What happened? Nothing again…. 5 days later was told he would turn up, and never did. Jono later says he will find someone else because he is “unreliable”. (What company sends a known unreliable carpenter to do a job?). Spent 3 days, each day waiting for this Andrew to turn up and no-one does.13/10/21 they send Peter (who was friendly and helpful) to assess the areas that need repairing. Was made aware that for the price I paid (about 10.9k), the build is extremely overpriced and not well built. Photos taken of repairs needed and was told will return to fix once materials have arrived.5/11/21, I get a text from Jono saying materials will arrive next week to start repairs. What happens again? Nothing. No communication.So the last text I sent 6 weeks later on 19/12/21, asking when repairs will start. Am yet to get any response. And now it is 2022.Do I recommend this company? I hope you have been reading and know the answer. Don’t be tricked by the pictures and instagram post. This was a very regretable purchase.Lastly, this cubby quickly moulds internally, especially when you have unrepaired doors and windows that won’t shut to keep moisture levels low.

Ordered a castle cubby 2.4 x 3 mt with veranda & accessory kit. We had them install it & was very happy with the quality & installation. Easy to deal with them & was kept informed through the whole process. Thanks guys for a cubby our Granddaughter will love for many years to come. Cheers, Ken

Thank you Dan, Kellie & team. The products are of exceptional quality and the customer support was excellent. Our daughter will love her sandpit for years to come!

Great product and amazing customer service

Our cubby from Castle & Cubby was the icing on the cake for our backyard makeover. We loved having the ability to customise it to fit exactly what we imagined and it is even more charming now in front of us! The process from ordering to installation was seamless and a special shout-out to our very helpful and professional installer. Our cubby will continue to be enjoyed rain, hail and shine. Thank you for this beautiful quality product!

Our school (and students) really love the new additions to the playground with a Fire Station and Mud Kitchen. Installation was fast and efficient and construction is nice and sturdy.