David Jones Head Office

I ordered a pair of shoes online and they sent me the wrong size. I have trying to get in touch to solve this matter but they do not seem to be interested and are not responsive at all. Very bad customer service and I will buy online from them again.

My review supports the reviews here. I have been trying to be connected to the Elizabeth St Sydney store for 40 minutes, sitting on hold. Operators keep trying to put me through and no one answers.Then I called head office reception and spoke to Elizabeth who was just so wonderful and helped me get through the actual department and I did straight away. So I will increased my rating from a 1 to a 3 because of Elizabeth at Melbourne HQ reception David Jones Country Road

The worst Shopping experience I have ever had.The Online manager Rebecca refused to take my call.DONT expect any service or resolution as you wont get any!Absolutely useless manager. In all my years of management I have never been confronted by such an incompetent person in my entire working history. David Jones senior management take a good look at your online management staff they may have a part to play in your profit margins and downturn of sales! Your reviews for your online part of the business are not to great and now you have another one to add to the list of complaints!I have been a loyal DJ's customer for 35 years and only shop at DJ's IWill NEVER shop with David Jones Online again.My suggestion to Senior management read your reviews and get that finger back on the pulse and you may just turn your business around.

Terrible customer service. They advertise goods online but can't deliver to the home address (not rural) nor delivery and collection from any store (even the Melbourne CBD). None of the reps take responsibility and try to resolve the problem. Worst customer experience & a huge waste of time!

That could not have gone much worse, terrible serviceI was going to let it go, but I was asked for a review of my recent experience from DJ's and I sent it, and I then received a return email that it didn't pass, it was moderated. No option to respond, no contact from customer service, no option to modify the review. So, there's a problem, any reviews you see on the DJ's site are filtered.So, my experience:Ordered an item online and after 2 weeks of seeing it in 'We've got it' status at the post office, I called and was told they would cancel it, something went wrong, and I should make a new order.I then placed another order and after a day that was cancelled without explanation, and was notified I would receive a refund. So for 3 days after, I was still waiting for a refund for 2 items of about $1500.I went into a store that had stock listed, which was just the display model, and was told he could see 3 items in stock for online, couldn't explain it.Bought from Amazon instead, they are cheaper, reliable and delivered in 2 days, won’t be using DJ’s again.Another note, I see the item is still advertised as available, and online orders can still be made.Lift your game there DJ's, its a tough market, and you've lost another customer.

Had such a sad and disappointing online shopping experience. Ordered way in advance for my sisters birthday, paid for gift wrapping and greeting card, expected the usual beautiful white David jones box with black ribbon and was looking forward to it ! What I received was everything thrown in a carton, “remove before sale plastic” still attached on the blush, looked as if I bought it from a discount pharmacy. Called to complain, asking if I can pick the shipping, instead they offered a $25 voucher. How would that help when stores are shut ? Now I’m left with disappointment and stress as I definitely can’t gift this embarrassment to her tomorrow.

Absolutely no excuse for the bad Customer Support. On hold over the phone for over 1hr (twice) and still no answer, or any indication of when I might get to actually speak to someone. For a premium brand this is beyond belief. All I want to know is whether my online delivery can be resent.

Pls be aware they do not have online customer service if the online order went wrong. Their phone number is not answered by anyone, waited for half an hour. Store staff will only give you that number.10 days since I placed order, 4 email sent, only reply is they are logging ticket to investigate why there is no delivery, no update with actual issue what so ever. Disappointed and will never buy from them.

Had such poor and terrible service, I bought the same product online twice and wanted to send a birthday gift to a friend, but I received an email saying that it was out of stock. I kept saying that it was out of stock. Then I said that I would refund it within 3-5 days. In the end, I waited almost a month for the refund both times. When I called and asked, they pushed each other's responsibilities. I was so disappointed that I won't buy anything from it again.