Yarra Glen Ice Creamery

Lovely fitted out shop, but service and size of servings let them down. Went into the store today and they were very busy and seemed inconvenienced by this. Ordered 3 ice creams for $15 and whilst the ice cream was nice, the scoops were very small. Want to support the local smaller shop but this is the second similar experience I’ve had, so will probably go back to their competitor down the road next time.

Friendly staff. Lovely creamy ice-cream.

This afternoon my husband and I being a local, thought I would support a small local business in YG. We walked up to Yarra Glen Ice Creamery in Bell St, it was quite with a couple of people sitting at a table and only a 1 young staff member who greeted us and was polite.We ordered 2 x double scooped ice creamsShe had made up the first ice cream, when a older man walked in came around to the counter and questioned the young girl about a milkshake she should be making and ordered her to do so and took over to complete our order.Coming in from out side he did not even wash his hands or sanitise which I thought was extremely unprofessional for a business during covid, just took over.He took so long to scoop 2 scoops of ice cream on a cone and handed it to me, I looked at my husband in disgrace as it was half the size as his. He then took forever to use the till and my husband just tapped the card and we left.I asked my how much for the ice cream he said $8.50 each for a 2 scoop, I said no way mine is half the size of yours and yours is a normal size.I went back into the shop in discuss and the man totally ignored me, while another customer looked at my ice cream and laughed saying did I order the kids ice cream. Finally he served me, and I asked for a refund, I wasn’t going to pay for his ridiculous high price for what I was given.He was rude and refused, I had repeated my request and he said very loud “ No I’m not going to” Customers just looked at me.He took the ice cream out of my hand and added more and was saying, that the girl who served us had put far to much ice cream onthe the first cone. He had even said that he pays $60 for that tub of ice cream. I was in completeshock at his behaviour and so called customerservice. The ice cream was not even worth raving about, instead a waste of time.So I would be recommendingThe Yarra Valley Ice Creamery and Chocolate Factoryto all my neighbours,friends and work colleagues for quality and great customer service with a smile.

We can't believe we never knew this place existed. Absolutely delicious ice cream and the owner is so friendly. We will definitely be back :)

Despite the big sign on the front that says ‘Ice Creamery’, it seems like more of a cafe with a small fridge offering a handful of ice creams.Upon entering the ‘cafe’ there were two gentlemen standing around behind the counter chit chatting, even after they’d seen us walk in they continued chatting to each other. I politely tried to get some attention, unfortunately that didn’t work.Eventually we were served however the portion size of their two scoops of ice cream certainly did not match the hefty price they charged.Extremely disappointing to say the least.**Edit.Thank you for your response.That’s great to hear that you’ve got 16 flavours. It’s a shame they weren’t all available during our visit.Further, to clarify, your pricing is not the concern here, it’s that the quantity served does not match what you’re charging.I’d be more than happy to pay your prices if, for example, the quantity matched that of a very well known award-winning ice creamery up the road from you (whom by the way, are far more generous with their two-scoop serving and only charge $6.80).Food for thought. I’ll leave it at that.

An oasis of vibrant colour and deliciousness... scrumptious ice creams, sorbets, milk shakes... lollies that are reminiscent of times gone by, coffees and hot chocolates that are second to none, the selection of house-made yo yo's, and other cookies and cakes... it's easy to buy more than one.The Owner welcomes all comers with a warm smile and a hail-fellow-well-met" attitude and the meals and snacks served from the Yarra Glen Cafe's kitchen are generous in quantity using locally sourced quality produce.You'll not leave the Yarra Glen Ice Creamery with an empty tummy... and for those that feel the need

Excellent staff, very friendly and welcoming, ice cream was delicious, best I've had in a long while, better than the other icecream place in Yarra Glen. I'll definitely be back.

Lovely shop. Took the advice from the gentleman serving to try the iced coffee- amazing with chocolate mousse and salted Caron top. Then the surprise breaking into the lemon coconut cake oozing yumminess- thanks guys !!