FUJIFILM Australia

A Gentleman by the name of Neil who is a tech advisor took the time to call me back on the same day and clearly and concisely explained to me how to solve my camera problem. Great service! Thanks so much

I have to say, I was very impressed with the customer service response I got from FujiFilm Australia! Helpful, informative, friendly ... I have not really needed them for anything serious yet, but that experience was very promising! Thanks for your help :)

Worst nightmare ever!!! I dont know what to say. I took almost two months to fix my camera. I lost a lot of money because of them!! Stay away from Fujifilm!

I went in pretty annoyed that there was even a problem with my new GLX but the service team in Brookvale were just so amazing. Turned it around so quickly and Kelly went above and beyond to get my work camera back to me. Amazing service. Plus they fixed the camera.

Had a great repair experience with my instax - thank you !

I lost the eye piece off my Fujifilm XT10 a few days before going overseas on a photography trip. The eyepiece of my XT2 doesn't fit so swapping was not an option. Hayley, who works at the Fujifilm helpdesk ,was very helpful locating the correct eyepiece and arranging it could be picked up at the Fujifilm reception in Brookvale. There was no time to mail it to Camera House Katoomba, who were equally helpful in organising the payment. I'm a happy customer

I have dealt with these guys a couple of times and always found them very helpful and friendly on the phone. Both times I sent things in for repair it was turned around pretty quickly too.

Absolutely disappointed with fujifilm Sydney service. I purchased my camera through an online shop XY and contacted Fujifilm upfront to check if they can take my camera in for an inspection and repair it. There is a technical error with the AF function only after two months of purchase. They confirmed I can bring my camera in, alongside with the receipt and warranty proof which I did. At the customer service center, it was confirmed to me that my camera will be fixed within the next three weeks. I thought great! But then, only one day later, I receive a call from Fujifilm CS saying they can't fulfill my request as I purchased the camera through a different online reseller. I understand you have some internal policy, Ok, but please explain to me why did I have to spend money and my time in order to receive this kind of information?? You could have just informed me via phone when I was talking to your customer service or at least when I brought the camera with the receipt to your headquarters. Thank you guys 6 hours of my life has been wasted.

I recently joined the Fujifilm Professional Services and needed to have my 10-24mm lens cleaned as there were some spots inside. I dropped off the lens in the morning around 9 and before noon they called and said I could collect my lens which was awesome because I needed it for work. Kudos to Tracy and the team for a fantastic turn around time! Stoked about this new service that Fujifilm provides to working professionals!