Dairy Blends Malvern East

Poor customer feedback. On approx. 26th Nov. I purchased 2 tubs of 1 ltr. Natural Organic Vanilla ice cream with a marked use by date of 08/11/24 and no evidence of a batch number on either container. Then I drove straight home, no longer than 3 minutes max. I went to get the containers from my car and to place them into the freezer I noticed the floor of my car covered with melted ice cream. Not soft ice cream but runny milk like substance. We placed them in the freezer and rang the Chadstone Road shop to ask if it was safe to consume. They said yes which we did at a family dinner. The following week we tried the second tub and discovered that at the bottom of the tub it was a frozen block of milky ice, not ice cream so we washed the container and took it back to the shop and explained what happened. The staff member on duty was polite and said she would have to ring her “manager” which she did. She came back with a response that hermanager” stated because we didn’t bring the container back with the contents

A large variety of ice cream flavours, as well it tastes great! Nice parks nearby to sit & eat if you do not wish to sit in store!

The staff member Georgia was so lovely and super helpful when trying to decide on a flavour. She was willing to answer all of my questions and was really kind. Best team member!

Seriously the service with a smile is needed under the new business name.Was in there January 27 2023 lunchtime.This young woman served me with contempt written all over her face. Like i interrupted her while on her ph.As I was handed back my change I said“It’s a Pitty you couldn’t smile with the service”, she answered back “ you shouted at me”Oh please, I had my young son with me and he said “Dad you never shouted”To the owner, be aware that it’s the front shop that sells your product.

Excellent choices of ice cream and great staff with patience while you select you choices.

The macadamia ice-cream was delicious and the girl with the curly hair and glasses was helpful and knowledgeable in helping us with our choice.

We've got several ice creams yesterday and today and we've had two totally different experiences. Yesterday it was a lovely girl who's scoops were the standard size as everywhere else! Today was totally shocking! The scoops were as small as a teaspoon and the today's girls served us a wrong ice cream!!!! You should have been better than this !!!

I used to be a regular here and am very familiar with the quality of the food. This is not the case anymore.The food is crystallised and gooey. Not in anyway enjoyable. When ordering the sundae, it is jam packed and obscenely so. To the point where everything is muddled together and all the flavours get blended. Not an enjoyable experience when paying so much money.The staff are kind, but clearly have not been managed adequately. I enquired as to what the flavours were made up of and they had no idea.Once a wonderful staple in Melbourne. Now nothing but run down wannabe. Very sad that this has turned into a shadow of its former self.