Alcyone Hotel Residences
293 Reviews
About the Business
Hotels near Brisbane Airport | Alcyone Hotel Residences | Welcome to Alcyone Hotel Residences. Located near Brisbane Airport and CBD, our aparthotel offers self serviced spacious apartments for your convenience.
Contacts
Website
Call Us
+61735055200
Alcyone Hotel Residences, 35 Hercules St, Hamilton QLD 4007
Hours
Features
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Toilets
- Wi-Fi
- Credit cards
- Debit cards
- Mobile payments
- Wheelchair-accessible seating
- Wheelchair-accessible toilet
- LGBTQ+ friendly
- Delivery
- Outdoor seating
- Dine-in
- Bar games
- Sport
- Alcohol
- Beer
- Food
- Spirits
- Wine
- Seating
- Casual
- Groups
- Takeaway
- Great cocktails
- Live music
- Live performances
- Cocktails
- Food at bar
- Happy-hour drinks
- Cosy
- Accepts reservations
- Drive-through
Recommended Reviews
Daniel Abt
22.10.2023
Alcyone Hotel Residences
One bad apple shouldn't spoil the bunch.I recently had a disappointing experience at the Alcyone Hotel in Brisbane when I returned to curiously query a charge on my bill. While I had a great stay at the hotel in December, this time around, upon my return I encountered the manager, Chris, whose attitude was disrespectful and unprofessional. He seemed disillusioned when I brought up my concerns. I wasn't seeking any compensation for the issue at first, but rather, I had a serious problem with his attitude and his need to assert his mediocre authority.It was clear to me that Chris didn't understand the real issue at hand. It wasn't about the charge on my bill, but rather by the end, it was about his unprofessional and disrespectful behavior. His dismissive attitude and how his condescending tone made me feel undervalued and uncomfortable, especially infront of other guests.It was disappointing to see someone in a managerial position display such poor customer service skills, and it was clear that Chris was more interested in asserting his authority than resolving my concerns. It's worring that he was more focused on refusing any remedy rather than addressing the underlying issue.Despite the fact that the hotel itself is great, Chris's poor customer service skills and dismissive attitude left a lasting negative impression on my experience, of which. I was disappointed by the way he spoke to me, which was awkwardly unprofessional, His lack of empathy and unwillingness to listen only added to my frustration.It was disheartening to see such unprofessional behavior from someone who could be seen as a role model in the workplace, especially when the hotel has a reputation for excellent service. While I had a great stay at the Alcyone Hotel in December, my experience with Chris made me feel unwelcome and undervalued as a guest.In the end, I hope that the hotel management takes my feedback seriously and addresses the issue with Chris's customer service skills and attitude. While I understand that every business can have its challenges, the Alcyone Hotel has a great reputation, and I would hate to see that tarnished by one individual's unprofessional behavior. I would like to see the hotel do more to ensure that its guests are treated with respect and professionalism, before, during and after their stay.
Brian Horder
16.09.2023
Alcyone Hotel Residences
Stayed here prior to our cruise as it was close to the cruise terminal. The location was great. Our room had excellent river views, was very spacious, and had all we needed separate bedroom from the lounge and kitchen area all the facilities for a great stay fridge usual kitchen appliances. Bedroom spacious enough closest space. Bed was comfortable.Check-in was easy staff very friendly its manned 24 hours.Parking was a bit of a pain due to the entrance being of a lane way with a sharp turn, so you needed to have a wide turn in then scan on a steep angle. Otherwise, it is a great place to stay 24-hour eatery, just downstairs next to the hotel. It is highly recommended other shops and eaterys in the shops around the hotel for other choices, even a bottle shop if you wanted a bottle of wine or other drinks for the room.
Gaileen Flynn
11.09.2023
Alcyone Hotel Residences
Great place to stay.The Bed was super comfortable and the room very clean.
Diane B
11.09.2023
Alcyone Hotel Residences
Stayed in a large 1BR apartment. Plenty of wardrobe and cupboard space. The kitchen had a dishwasher, a wall oven, hotplates and a full sized fridge. Dining setting for 4. Large screen TV. Balcony with good views of Brisbane. IGA next door and various eateries close by.
Jessica Lowry
03.09.2023
Alcyone Hotel Residences
Outstanding hotel, great place to live. All staff are friendly and easy to talk to, all around just an amazing place.
Jason Henry
24.08.2023
Alcyone Hotel Residences
Fantastic accommodation with good size rooms that have a clean, modern feel and are well appointed. Well sound proofed rooms. The location is great with plenty of great Eatery's nearby and within walking distance or only a short drive away. Friendly staff, easy to find and safe parking. Stayed here several times now and will be back again.
Celeste Palmer
04.08.2023
Alcyone Hotel Residences
What an amazing place this hotel is. Set up perfectly for long or short term stays. The staff are impeccable with their interaction with customers and the maintenance crew and cleaners and high end, reflecting what you receive when you enter your apartment. Fully self contained and nothing was too much of a problem for them. They all went the extra mile to ensure that our stay was clean, safe and happy. If I could give 10 stars I absolutely would and will definitely return again
Murray Palmer
25.07.2023
Alcyone Hotel Residences
Very helpful caring staff from front desk to maintainence. Very clean rooms and modern. Not one complaint we have found our new hotel . Highly recommended .
JP Archy
20.07.2023
Alcyone Hotel Residences
We came here for one night and ended up wishing we had booked longer. The serviced apartments were generous in size with a high standard of amenities, including all the comforts you would need from home (iron, washing machine, dryer, dishwasher, toaster, sandwich press, even a rice cooker!). It was a very short drive to Eat Street, with great views. The pool, gym, and out door lounge area were welcoming too. We will definitely be back again and for longer.
Melody Brindle
20.07.2023
Alcyone Hotel Residences
Wow isn’t this nice. Booked 1 night for a concert at entertainment centre and Alcyone did not dissapoint. The room is divine, so clean almost clinical but love it. The furnishings are beautiful. Love there is a space for office ( we happened to use a lot). So lovely.
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Alcyone Hotel Residences, 35 Hercules St, Hamilton QLD 4007
Alcyone Hotel Residences