Tassie Trade Services

I got a quote, sight unseen, for a skylight repair in December last year. I paid a deposit and I have been waiting for this work to be done. Communication about receipt of deposit, when the work would be done and why there was a delay was not given. I have now cancelled the work and requested a refund.

Above average installation and advice.Far below average response to defects and finishing details.

Without a doubt the best decision we made was to remove Paul from our project and find someone else to do the job.We found him to be unreliable, ill informed, and a poor communicator. In the end we had to pay dearly for these shortcomings.We made every effort to make an amicable break from him and instead of simply charging us for works complete, he eagerly applied his standard trade practices and sound business ethics by considering it fair to charge us for 2/3 of a job when not even one third was complete. Apparently he had to make a lot of phone calls.He will undoubtedly do his best to smooth this over - by rationalising that he deals with multiple clients and only a small percentage are unhappy. I struggle to believe the full extent of these claims.We too have just finished a build and have dealt with multiple tradesmen. He was by far the worst we have ever had to deal with.

TURN AND RUN FROM THIS PERSON/BUSINESS.Paul from Tassie Trade Services single-handedly flooded my garage and then screened my calls, avoiding my voicemail, and texts as well.As soon as I called from a different number he answered straight away and he was noticeably surprised and scared when he realised who he was speaking to.He inspected the property as part of an insurance claim for flooding caused by a broken bilge pump in our driveway drain. During his inspection (new pump already installed by the time) he jammed the float switch out of the way between some pipes and I came homefrom work on a rainy afternoon to find the new pump not working and my garage under an inch of water (drum kit, furniture, books, couch, weights, all submerged). After numerous urgent calls and texts not answered I checked the drain myself and dislodged the float switch - the pump started back up whole area drained within 2 minutes.Furthermore, his insurance assessment caused our House & Contents claim to be rejected, potentially costing us thousands in losses.Paul’s report stated the water ingress from our original flooding claim was caused by leaves and debris in the roof guttering, with zero mention of the pump and more obvious reason for flooding.We hired an independent building inspector to dispute this report and we were so glad we hired a real professional to prove through thermal imaging that no flooding or water damage was visible in the eaves or walls and therefore impossible for flooding to have occurred from the roof. A fact we had known all along.I have never come across a more inept and incompetent person, and after hearing two other similar horror stories involving this same person I felt compelled to write this review.I raised this numerous times with Paul, to be met with complete ignorance, avoidance, and excuses. And I raised this and escalated the matter with my insurance provider, only to get nowhere in the end.An utter disappointment in every respect - and please feel free to look me up and enquire further - this goes on but the character count for such a review is limited.

Paul installed my wood heater this week - he worked on the public holiday as I was keen to finish my renovations. Paul presents as a very hard-working, experienced professional and was pleasant to have around. I agree that he's a bit hard to get a hold of but I'm glad I persevered. Good tradies are hard to find...

I have a Hoover dryer which required a repair. Hoover recommended Tassie Trade Services as an authorised repairer. I can’t include our exact message conversation due to character limit.On 27 May 2021 I spoke with Paul Keutmann from Tassie Trade Services & organised for him to check out my appliance. He made a time, but was a no show. I followed up by text, he apologised as he was apparently caught up at another job. He eventually came & I provided him with details of the part needing replacement on 9 June 2021. He gave me a quote on 15 June 2021 for $288, which included call out fee, part, replacement labour + GST. I immediately paid in full (rookie mistake!) & confirmed by text.By 27 July 2021 I had heard nothing. I followed up & he responded he would follow up on the part as it's been taking a long time with everything going on.I am doubtful the part was ordered & to date have received no evidence that it was.Come 5 October 2021, I’ve STILL heard nothing & had no updates. Mind you, he has read receipts on his messages so I can see when he reads my texts. 16 October, still no response so I messaged & requested he cancel the order & provide a refund.24 October, still nothing - I write & ask he let me know the best way to arrange a refund & would appreciate a response, as I’d not had any updates since late July.25 October he replies apologising for the delay & that the supplier 'stuffed up' the order, & so have dispatched it again. He stated I wasn’t aware & it didn’t register unless I get the part or in ur case u reminded me. I’ll be over as soon as it arrives".So despite my asking to cancel the part on 16 October

Could not get service. Is this a legitimate company? Need a part returned to me that was sent by my warranty service.

Very professional and on-time. Thank you Paul for getting our job done keeping in mind our budget.

Did the work fine, but not easy to communicate with and not overly professional.

I had a really tricky issue involving sub soil drainage and a broken pipe resulting in water getting into my house. The job required not only repair and installation of plumbing, but also excavation using a special excavator, and rock cutting using jack hammers and demolition saws.Paul was able to manage the whole job, solving the problem. Really appreciated getting someone who knows what they are doing!