The Wild Bunch Florist

Unfortunately my experience with The Wild Bunch isn’t a positive one.I had ordered a bunch of flowers almost a week ahead of Mother’s Day, calling and paying over the telephone as I live interstate. I decided to book the flowers to be delivered on the Saturday before so that I could be sure my mum would have them on Mother’s Day - I know it’s a busy day for florists and understood they couldn’t guarantee a delivery time for Sunday... which was absolutely fine. Fast forward to Sunday (now Mother’s Day and a day after my order was supposed to arrive) I call my mum and tell her to expect a flower delivery as they were supposed to arrive yesterday and must be delayed... (assuming the Saturday deliveries had overflown into Sunday) I also sent a quick text to the business owner to find out what’s happened..... lunch time rolled around and still no delivery or contact from the business owner... hhrrmm... so I tried to call, no answer and send another text to confirm what was happening.... all of Sunday, despite making contact multiple times, still no contact whatsoever.So now it’s Monday (2 days since my order was supposed to arrive)Firstly, I had to contact them to find out what happened, no one thought to follow up on my panicked concerns regarding the missing order! (you would think this would be a main priority yeah?) After getting my details taken by a staff member at around 10am I was hoping to hear back from them during the day.... nothing again... so at 4.30 I called back and was told my order was never processed and they were sorry for the inconvenience, but don’t worry - I hadn’t been charged! I asked could they please still deliver a bunch of flowers as I still hadn’t given my mum anything for Mother’s Day besides the missing flowers... I was told they had no flowers left and there was nothing they could do...At this point I asked the owner to please call me herself to discuss this... and this is where I become disgusted by the customer service I received. After requesting a call I finally heard from a very annoyed business owner who wasn’t apologetic at all, and told me that after working 20 days straight she had given herself the day off on Sunday (which is why none of my messages or calls were answered) this doesn’t explain why there was no follow up or a plan in place to rectify the situation. I then told her that word of mouth is valuable in a small town and poor customer service is unacceptable and she proceeded to hang up on me... safe to say I will never purchase from The Wild Bunch ever again... do business with these people at your own risk!!

Ordered a box of chocolates, wine, Pringle's and nuts for my partner. What he got was 2 kinds of biscuits, some crackers, poor quality chocolates and some nuts. Tried to let them resolve the situation and found then very unhelpful. Will spend my money at bigger companies next time that get the order right and if not resolve the situation

Beautiful service

If I could give more stars I would, I have ordered twice from The Wild Bunch and been very happy both times, they deliver the flowers on time the person was not home and they called me to let me know as they did not want to just leave them, it was sorted out very quickly they kindly went back twice to deliver them without extra charge.thankyou Wild Bunch Broken Hill

The flowers delivered from Broken Hill to my sister in Wilcania for her birthday were stunning. Professional service and reasonably priced I can't rate them and thank them enough. Excellent job.

Just saw a photo of the flowers I ordered to be sent to my future daughter in law hannah which she received today.Wow absolutely beautiful. Would totally recommend these guys. Very very impressive.Thanks for the wonderful service you provide.

Excellent service. I have ordered a few times from Wild Bunch, each time my order has been Amazing. Thank you for your service

Never fails me. One phone call and all is sorted.Even last minute.Friendly service, Beautiful shop that always has new and modern wares.Treated as a friend and loyal customer, you guys rock. ☺