National Storage Northcote, Melbourne

Called up the Northcote store to enquire for storage units, spoke to Ryan who sounded massively bogan, he did not understand a single word I was saying, and my English is very understandable to 95% of native speakers here. Horrible service. Goodbye National Storage, never again for me.

Friendly staff, useful facilities and service. Also they quickly and painlessly resolved a billing issue.

Great facility, bright, clean & well maintained. AAA customer service.Longer access hours would make it a five-star rave-rating.

Service is always good and parcel collection is always easy and simple.

Had maintenance issues involving flooding on the ground floor last month with no guarantee it wouldn't happen again. No discount or compensation offered.They've now increased the rent two times this year. Having stored with them for over 12months, I think due to this maintenance issue, and the ongoing price hikes, overall it's been a pretty poor customer service experience and have been really disappointed with the offer for me to move my items to another of their storage places 'for free' using their van (which is offered to all new customer) at my own expense. No duh. Had no issues till now, but it's been very inconvenient.Definitely not a good deal and no longer recommend them. So dodgy.

Easy to access - we've had a storage unit for a couple of years and have always been able to get easy access. Any minor problems like lighting is fixed quickly. Unfortunately some people have been disrespectful to the women's toilets and now they're closed - a key is available during office hours.Staff have always been friendly and helpful with any enquiries.

Picked up a delivery here. Service was fast efficient and friendly.

This used to be the best storage place but now it is the worst. The new management is awful and they racked up all the fees. They basically let you store stuff then hold you to ransom once they change how much you have to pay. Worst!!

National Storage is a designated Sendle drop-off point and the staff are usually terrific to deal with.We are however finding drop-off of Sendle freight at this location near impossible. We have a 30% first attempt success rate at dropoff during advertised hours. More often than not, the office is unattended for prolonged periods, but a phone call normally brings someone to the office. We acknowledge that this is a management created staffing issue and not the responsibility of office staff who need to take their allocated breaks. The problem is that there are no staff members to cover these breaks.The office was not staffed again today and on offering feedback over the phone, I was told that I could leave our parcels at the front door at your own risk"

Super easy to deal with. Staff always helpful and friendly. They arranged to receive my goods from interstate while I was away and had it packed so it was easy to access. Storage locker easy to access with stairs or lift and love the 24 hour access. If I have to store again I’d come back.