Kitchen Connection

Home visit was high pressure. We were told what we could have to fit their own stock cupboards, rather than listen to what we wanted. The salesman was quite rude at the end because we didn't sign up. When the company later phoned me to see why we didn't sign up, I complained about the pressure & rudeness if the salesman, & told them I wouldn't do business with their company for that reason, even when they offered to send a different salesperson to visit us.

My heart just sank as I read these previous reviews. To make it worse, I will probably just get an automated response.Myself n my wife bought, what we were lead to believe was our dream kitchen.. n to be honest, it was - for roughly 10 months.We have several problems..1st - not their fault, our brand new dish washer that was bought n installed from kitchen connections leaked n flares out all our cabinets, n caused water damage to our floor.However,When I rang the office. I was told ********* “the manufacturer” would be liable.. after many ph calls n quotes emailed.. I still have not yet seen anyone call out to inspect, replace or even ph call to myself or my wife regarding the problem.2ndWe have all new flooring through most the house, then we designed the laundry to match the kitchen..There are still Massive gaps between bench tops n cabinetry’s.Again, I’ve left many reviews, never a negative one.A decent response or even a simple ph to help would be nice..You were good enough to take well over $30k from us.. please help fix these terrible n very unsatisfactory problems.

The initial consult was professional.Unfortunately there was multiple issues with my instilation including: numerous measurement errors on multiple occasions, the skirting boards aren't flush to the floor and the laundry cabinets had to be ordered multiple times.Having been patient with the company and their multiple errors, I wasn't planning to write a poor review as the manager at the time had health issues and I was understanding of the situation.Today I reached out to the company hoping to add a new section of kitchen to hide the visible poor skirtings in the image provided, I was told that wanting to order 4 more cabinets and a bench top wasn't a large enough order. Yet they had previously had to single order a cupboard 3 times due to error.My laundry has still not been fully installed either but I will be having that fixed by another carpenter.There's many kitchen supply companies in Newcastle, I unfortunately I chose a company based on it being a national brand, I wouldn't recommend this company.

Kitchen designer had no ideas and basically just put our ideas into a program, didn’t come up with anything helpful. Kitchen fitter miserable and worked very messy. Wouldn’t use this company again

Super impressed. Not too over the top with the mushy sales plug - just right in showing their products without being pushy. Good discount and they came 2 days later to measure up and do a plan we liked. Our kitchen wasn't easy to design but they came up with a good plan. Very easy to deal with and worked within our budget to date. I'll let you know how it turns out as installation isn't until October. Hopefully we'll still be happy.

Do not use. Charged me 50k for a kitchen and destroyed half my house in the process. Now I'm paying solicitors to even get them to finish the job. Workers threatened me with violence.. busted a water pipe, ruined this panel and for the sake of $50 they want me to take them to court instead of fixing it... AVOID!!

My mother got her kitchen done by these guys and do not recommend as everyone else has stated..

It's been 5 months now, and our kitchen is still incomplete and with a number of issues.Firstly, beware the sales contract and payment terms. They make sure they are paid well in advance and once they have your money there is no real reason for them to address the issues that are sure to arise.Secondly, they are not good at setting expectations. A few surprises to us where that our stone benchtop was delivered in three parts, our glass splashback was in seven pieces and our soft close drawers don't actually close but often bounce back. The company's response was that the joins are not specified in the contract and that we should have paid extra for electric mechanisms rather than mechanical ones. Had the company been better at setting these expectation, we would have made different design choices so that we are in the unhappy position we are.Thirdly, their customer service manager really didn't keep track of the project (I was specifically corrected when referring to him as a project manager). We signed up for what we thought was a premium product which would be professionally delivered. In reality the service manger visited three times during the entire four month installation, two of which were to talk about specific issues. There was no oversite of the project at all.Do your self a favour, and stay well clear of Kitchen Connection.

It is has been a horrible experience dealing with Kitchen Connections Kotara. All they care is pushing you to sign the contract during their first visit . There is no cooling off period once you signed. The sales person who has little training in designing was sent to my house as kitchen designer. I was pushed to sign the contract at 10pm at night and pay for the deposit or he will not leave. The design was not good after I thought about it for few days.I contacted the store manager Josh explaining how I was pushed to sign the contract by the sales person .I did not like the design at all. I have also told him that I am not comfortable that they do not give fix quote for the kitchen renovation. I have to pay the each trades person individually myself which they might charge much higher than what kitchen Connections quotes.All Josh said to me is I have signed the contract and there is nothing he can do.He offered to send another designer who is better than the first one. But I still do not like the design.I was told I have lost my 3450$ deposit paid to kitchen Connection .

Kitchen Connection are a typical, old school bully-boy business. They send out a high pressure closer (salesperson) and if you're silly enough to be conned they deliver a below average product for an inflated price. Don't be intimidated by their high pressure tactics though. Tell them to f#%& off. They're typical bullies...full of hot air and nothing to back it up with.