Virgin Active Bourke Street Gym

Really happy with the equipment and cleanliness of the place.V cafe is one option to treat your self before and after your work out with all protein supplement that your body needed.There's lots of classes to choose from, to alter your need.They also have a swimming pool.

Went in today to enquire about memberships and encountered the most unhelpful and unfriendly receptionist. She couldn't be more repellent if she tried!If this is the face of your club and the first point of contact for potential members its one sure way to put people off! I'll stick to Fitness first

Great gym, one of the best if not the best gym franchise in Melbourne. However, it does need a renovation and rejig of equipment to better suit the space. I am sure there is a way to change the layout to incorporate more benches and squat racks

I purchased the ‘once a weeker’ membership earlier this year, love the facilities - a really spacious and well-equipped gym.However, the customer service and knowledge of some of the staff is sub-par and disappointing for the cost, and while I was considering upgrading my membership, I now won’t be.I spoke to 3 different customer service members on different days, asking about casual entry prices for members on the once a weeker who want additional visits - only to get different answers each time. The first person said they simply didn’t know what the price was, and didn’t look into it. The next person I spoke to a week later said I could purchase a token on MyLocker for $20 for an additional casual gym pass. Unable to find this on MyLocker, I reached out via email to check this. The email reply from the virgin active agent stated that it’s $35 dollars for casual entry regardless of whether you’re a member. I replied checking if this was the case, as I was told different information, confirming that I am a member. It has been a week with no reply received to my enquiry follow up.Unfortunately I was considering upgrading to a full membership, but this experience has left me disappointed, so I will not be upgrading my membership.

While this gym would be considered expensive compared to other gyms, it is worth every dollar.Huge workout space. I have never had to wait to use a piece of equipment because there are multiple of every kind.Clean facilities, delightful staff, huge variety of classes (all included in your weekly fee).For me, the best part of this gym is the recovery/wet area. Swimming pool, sauna, spa and plunge pool (14°c) - this area prevents me from being sore from my workouts and the plunge pool has drastically helped my achey joints by minimising inflammation.If you're fortunate enough to be able to afford the $41/week - do it. You won't regret it.

Good location and perfect for a casual visitor like myself after work.

I was working out as a guest of my partner. Half way through, the receptionist comes and warns me that it is against club policy to advise others how to perform any exercises as I was showing my partner technique on some lifts. I suspect one of the trainers didn’t have the balls to tell me himself and got the poor girl to do it. I also find it hilarious that there were lots of other men showing each other how to bicep curl, shoulder press etc without so much of mention. Classic commercial gym!

The gym itself is fine but the way they run it is terrible! I had surgery when I enquired to join and knew I was going to have more surgeries coming up and I specifically asked them about how it works when I need put my membership on hold for medical reasons because that is critical when committing to a membership. They said it would not be a problem and I can always put my membership on hold for any medical reasons without it coming out of my normal freeze" allowance.Of course it was a lie to get me to join