Cranbourne Parcel Collection Centre

I want to know why my parcel could not be delivered. I was given no reason in the email just said could not be delivered. I have paid for delivery but now I have to go to Cranbourne Parcel Collection to pick it up and I live in Carrum Downs. I was asked when I ordered it if I wasn't there where to leave it and I told them at the front door behind the gates but not even a card to tell me they had been there.

Always easy to park, they're always helpful here. It is just a collection point, they're not responsible for your slack postie who didn't knock at your door and instead just left a card. Contact Australia Post direct for that, not the collections centre

To say l'm beyond frustrated and p~~~~d off with the delivery process is beyond compression, l realise that they use subcontractors but they are using their van's with the australia post on them, they fly into people's courts / street's with no regards to whether there is kid's around or not. My main complaint is other's in my court get their parcels but the driver's won't deliver to mine n it's now beyond ridiculous, if things don't get sorted l'm off to the ombudsman and my local news papers

My complaint is with the driver who just left a card instructing me that, as I wasnt home (I WAS, and waiting in the front room with 2 cars parked in the driveway!) I can now go all the way to Paramount drive to get my parcel on MONDAY (today is Friday!) It was a present for my disabled daughter. I guess I'll just have to show her a picture of her new shoes! This happens frequently with the parcel delivery drivers, never with any small parcels delivered by my postman. Why?!

Every time I come to collect a parcel the staff are lovely there’s really nothing to complain about. I went there yesterday and the line was out the door, as it is two weeks from Christmas. Yet I don’t think I was even there for longer than 6 or 7 minutes. The whole time I was there though I witnessed customers treating the staff like dirt for absolutely no reason and I witnessed the staff treating the customers with nothing but kindness and patience. Kudos to the team for staying so calm. I hope you all have a wonderful Christmas!!!

Some of the reviews left by others make no sense. This is a collection centre, has nothing to do if your parcel was forwarded there if you're not home to answer. If you miss a delivery and left a card, they need to finish their area before dropping off your parcel for collection, give them time. They don't need a number as you get your missed delivery card, and just come to collect it, call Aus Post directly if you need help.There's enough street parking here for you to get in and out with your parcel. Staff have been very helpful for all the times I've been here to collect. This place should be given more credit.

This place sucks. I have made sure I set my preferences to “leave in a safe place” and I only order items that can be left without a signature because this place is inconveniently located, inefficient and the staff are awful. Yet occasionally something I order will get taken here and I genuinely need to decide whether I want it badly enough to bother driving to this hovel. A properly hateful experience, avoid it at all costs. Poorly setup, poorly run and looks temporary. Located so far from anywhere that it’s not even convenient to people who have the misfortune to live in the same suburb as it. I’d have my parcels returned to sender before I went here to pick stuff up.

No one tried to deliver the parcel at my home and they just sent me a message for the collection because (No one at home). We're 3 people living at the place and waiting for the parcel for a week. Home never left unreachable for a minute. I'm working from home, and sitting next to the front door living area, facing my house drive way. How does it possible that I can't see driver or I can't hear the door bell.DRIVERS ARE LAZY or don't want to deliver the goods at the address. NO ONE TRY TO ATTEPT DELIVERY. NEVER HAD COLLECTION CARD AT MY LETTER BOX. They just don't want to deliver because of big box parcel.

Worst ever and the reason is simple They Don't Deliver". The delivery people are so smart in NOT doing their job that they are so empowered to declare that "Address doesn't exist" of a valid address designated by Government body of Australia. They are least cared about customer service and shameless enough to escape away of doing the job by making absurd excuses. They won't bother to even call you or message you to find the address if they can't find themselves