Illawarra Toyota Wollongong SERVICE

After five years of rubbish service a review is required. I have a generic car, a Toyota RAV4, which is quite an unimpressive, boring, very average to drive, it only ticks the box of a car to get you from a to B. I have very minimal knowledge and expertise to comment on mechanical properties of their car service quality but from the customer service standpoint the department is atrocious. Every service takes longer than the time they say. Cancelling and booking confirmations received on the same day at the same time contradicting each other on multiple occasions. Eight hours or more to do a general service. Cues and waiting half an hour to even drop your car off at first thing in the morning, at your appointment time. Clueless staff when picking up your car and always hidden costs, it is always just a disappointing experience. Staff move so slow to do anything, it is painful to watch people battle with simple repetitive tasks. Not to mention the low intellectual standards of the employees, sour faces and greasy hair.Counting down until I can upgrade to a new vehicle but can confidently say it will never be another Toyota.

The team at Illawarra Toyota were more than helpful in all areas of purchase. From first contact to any queries asked, I experienced nothing but support and kindness. Thank you Sam and team for all your assistance. Definitely recommend purchasing your next vehicle here. Leaving a happy customer.

Very thorough and good diagnostics.Would have appreciated more updates every few days as it was in for 6 days.

great place,friendly staff and service

Very good service and friendly staff, fixed my car problems, all good

Toyota dealership in Wollongong did the diagnostic tests on my daughters prius and told us that it would cost $6000 becausewe needed three different parts including a new battery. I decided to get a second opinion from John at Hybrid, thank goodness I did.! He suggested that the dealership probably did not have enough expertise to properly analyse the diagnostics and was just throwing all of the solutions at once and expecting that they would get a result. I followed John’s advice and purchased a secondhand battery fan for less than $200 cost and my local competent mechanic (lou from REL Fairy Meadow) did the diagnostics and worked with John to sort out the problem and now the vehicle is running perfectly some $600 later!

A world of difference compared to last time. After a weekend service, a few years ago, I was determined not to go back. When I couldn't drive it, the bf insisted on taking it locally, and he didn't have a problem, so I gave it another chance. This time I was treated well, staff went above and beyond, (thanks Lachy), and having settled in to work in the guest lounge, I was pleasantly surprised when they told me it was finished early. Hopefully this is more than lucking out on a day when the good staff are working, so I'll update again next time.

Only authorized Toyota dealer in town!

Very good service and hospitality.Greatly recommend to future purchasers.