Laser Clinics Australia - Bankstown Central

I'm very upset with the service. The lady did for me today made me very disappointed, her name was Aya. She was not honest to do for me, even I have told her that she have to wear the gloves to do for me but she didn't.

I have been coming to laser clinics for over 2 years. The person doing my laser left and the next session someone named Emma did my laser. She missed so many spots and was rude to me. I haven’t experienced service like this from laser clinics before. I almost didn’t want to come back but the next session I had prebooked Aya did my laser. The only reason I’m giving 4 stars instead of one is because of Aya. She’s always so delightful to work with, makes sure I’m comfortable and takes care when doing my laser. I haven’t booked with anyone but Aya since then. However when I do see Emma in the store she is not very nice to deal with.

Shout out to Angel who makes her clients feel so comfortable during their treatments. She really puts the customer first and ensures they walk away satisfied. Would highly recommend LCA all thanks to Angel.

Natalia is the best laser person ever! She has made my laser experience amazing with perfect service every session! Highly recommend if you want laser done ask for Natalia.

I’ve been with them for more than 2 years. I purchased many pre-paid packages for laser hair removal. On their websites they clearly wrote that appointment can be booked in a year advance so I usually book my treatment monthly. However, they said that my pre-paid is expiring on 27/12/2022 so that I cannot book other treatments before 27/12/2022 then forfeited my pre-paid which is so ridiculous. They didn’t mention on website that treatment must be before expiry day so I think as long as I can book my appointment before expired date then it’s all be good. Because after all, i paid for my treatment and booked accordingly to their websites but the way they treated me made me decided to not be their customer anymore. I wonder if pre-paid is only last for one year then what’s the point to say that appointment can be booked in a year advance???

It is with great disappointment that I write a review like this, however enough is enough.I’ve been to this clinic about 4-5 times in total. And each time has led to a negative experience. Which is why I won’t be returning.. The manager, Emma needs to work on her people skills. Simplest examples consist of greeting customers, being a little more informative about services/products, etc. During one of my previous experiences, Emma was awfully rude and abrupt. She couldn’t seem to locate my booking on their system - yet I’d receive confirmation via text. That was dismissed and I was told to wait an additional 20 minutes. On another occasion, she couldn’t navigate the prepayment I made online. I had to access my bank statement to prove it - and she was very reluctant when I showed her the exact date of the payment. This made me feel very uncomfortable. I understand technical difficulties occur, but she needs to really work on her problem solving skills.

Thank you so much to Natalia for absolutely outdoing herself as always! Natalia is such a friendly and kind lady who always makes me feel comfortable during my laser hair removal treatment. She carries excellent customer service skills, friendliness, organization and persistency! I always look forward coming in to do my laser just so I can have a chat with her and it’s always a hilarious and good chat! Natalia is an asset to Laser Clinics Australia Bankstown and deserves more recognition. Thanks Natalia

Emma is the best beauty therapist, and heart and knowledgeable beauty adviser in Bankstown laser clinic. Every visit for skin treatment she made my day and perform her best, she is knowledgeable, professional and delightful.Because of her advice, my skin is improving a lot more than I expected. She is an asset to the laser clinic. I would highly recommend it to everyone here.

I have been attending the bankstown clinic for a few months now and I am extremely happy with the results I'm getting. My therapist Aya is fantastic. She is friendly and welcoming and also very professional. She always has a smile and makes me feel at ease. I would definitely recommend her to anyone wanting to try laser treatments.