Melbourne Pawnbroker - Treasures of Prahran

Worst experience ever. Sellers are rude. They don't test their product so be aware that you can buy something faulty from them. And even if their products are faulty, they won't reduce the price. I came to buy something from them, and was happy to help a local shop. Well I ended up giving my money somewhere else. Such a shame to run a business and have the worst customer service.Update: Look like you're more talkative on internet than in real life, good. Joycons were faulty has they werent working well even plugged on the Nintendo. Also, parts of both joycons were missing, so the product isn't complete. Why would we pay full price?

The staff was rude and careless to the customer, they basically did not provide any customer service. The products they have in store seems to be not in very good condition. I would strongly advice to check the google rating and feedback before someone wants to come over there.

Bought a ps3 from here that was listed on Gumtree. The controller they had with the console to test out was broken so they swapped it for a different one no extra charge. The console runs great so far. Would shop here again

Apart from non-competitive pricing using a lame excuse, the shop owner is extremely rude and non-professional. Stay away - much better pawn brokers in near proximity!

Extremely poor salesmanship and quality of service. Was interested in a Ibanez Jem guitar. Was talking via email and calls to the store, was quoted the wrong price initially and the reason behind it was the staff member did not know. It was a $50 difference then what they wanted eventually I matched what they wanted. Requested additional pictures of the guitar, never received them. Found the serial number of the guitar on gumtree which they posted aswell and ran the serial number via serial decoder, Ibanez serial decoder said it never manufactured this guitar. That’s not it, upon calling the store when I asked about there insurance policy which was mentioned to be via email previously, the salesperson said he would not want to sell the guitar to me. Amazing! I have been in customer service for 18 years and a musician for life and never experienced this level of service before. Highly discourage this store and even if you want to purchase from them, please triple check the authenticity of the product. Absolute disgrace !

Lied to my face about the cost of my item, which was brand new still in the box. Treated me like I was a liability and even though I have been pawning stuff for years, gave me the worst service ever. Made it known he wasn't keen to loan me the small amount he offered and to add to the insult of injury spoke in his own language to his colleague, obviously about my item and me, for he was holding the item, and I was the only, if you could call it that, customer in the shop. And it is the height of rudeness at the best of times to speak in one's native tongue, full well knowing the person of whom they were discussing, has no idea what was said. There is a slogan around today that has 2 words, support local. This guy gets a third and a fourth, DON'T SUPPORT THIS LOCAL

Bought a bike here today.The owners were helpful and we were able to agree on a price that worked for the both of us.The staff were honest and customer satisfaction driven, I would come back to this store.10/10 would recommend.

Worst experience ever, having to pay another $300 ($600 all up) interest on a $1500 loan, even though I paid $150 on the day it was due and bought it back 2 days later for $2100. Charged me $300 extra for 48 hours, cheers mate.Absolutely heartless, money grabbing by the owner. Never again.

I wouldn't go and don't go anywhere else to sell or buy.If your a loyal customer they look after you unlike ALL other pawn shops.VERY MUCH RESPECT these guys.Any bad reviews would only question the way the customer has treated them to begin with.

I find the customer service very good and always efficient..I've been going there for years and had no issues in selling my goods as they always help me out if it's valuable to them. People are saying they are rude but I find them friendly they are Vietnamese and it's just the reserved manner that Asians tend to have in business dealings it's cultural. It's not offensive to me and I like them.