Williamstown Hospital

Came in quite late due to extreme pain around my ribs after a fall.Within 1 and a half hours, I was in and out with X-rays done. I was worried originally that I would have to wait for a long time, but all of the staff made it a really easy, efficient and stress free experience.

I take my daughter to the emergency on Saturday night she was have ear pain ,and the emergency dct that check her ear he said nothing wrong with her ,and he didn’t check her properly , my daughter couldn’t sleep from the pain then couldn’t take her to her doctor until today and her doctor find out she have ear infection in both ears !!!

Presented at ED and from there my experience was top notch. Admin/Triage desk were gentle and patient and nurses and doctors were absolutely wonderful, professional and went above and beyond for myself and other patients. I’ve been to the hospital many times and this hospital by far exceeds my expectations. Great patient care and kept me updated throughout my time there. I felt the utmost care and respect in their hands and am very appreciative of what these people do. A huge thank you and keep up the great work! I hope Mercy Werribee take notes of the above because the same could never be said about that place.

I cannot express enough gratitude for the care my partner received during his operation at this hospital. The staffs was incredibly friendly and willing to assist with any needs we had. They went above and beyond to ensure that the preoperative preparation, operation, and follow-up went smoothly. Special shout-out to Nurse An, Katherine, and Amanda for their exceptional care and support.

Williamstown Hospital has extremely dedicated staff who all have the same priority; taking care of patients. The staff at Williamstown Hospital are extremely friendly and professional and always provide holistic care to every patient they see. At Williamstown Hospital, your care is always in great hands.

Thanks heaps for all the help and care i received last Sunday. From the moment i walked in to see Irene and Joyce at the triage window, to all the doctors and nurses who help treat me. You were all amazing!

This is long overdue but Williamstown Hospital is very well-deserving of good reviews.I had laproscopic surgery on the 21st of February (2023) and I am so amazed at every single encounter I had from receptionist, nurses, anaesthesiologist to the surgeon.A massive shoutout to Julie, Sue, Sheila, Vanessa and Dr John!They were all so kind and comforting and very professional!Thank you so much for providing me with a very safe , calming and comforting experience!God bless you all!

Prior to surgery Susie and the team were amazing in prepping. Thank you Halina for your profession. After the surgery I received dismal treatment.I had 2 graduate nurses, one of them laughed at me when I said I was in pain, the other kept getting everything wrong, thought I was a different patient and called me a different name. He was really trying though just needs more supervised support.I was discharged with a graduate nurse who had the wrong surgery written on my discharge form. He did not provide accurate discharge and home treatment info. Not his fault there was a pharmacist that was suppose to discharge me but they never came. The graduate nurse told me to visit a pharmacy and get the info from there. I should of been discharged by a doctor!When I called the hospital 3 days after treatment to get discharge info they couldn’t tell me any info as I could not quote the ward I was recovering in. No one told me this detail and it was not on my form. After guessing I got through and found out I should of started my home treatment two days ago.All a huge mess. Now I’m recovering from an infection. My family doctor is now looking after me and is incredible (thank god)If only I had the surgery prep team in the recovery ward!!

The hospital has always been a reliable and reassuring local haven in times of personal health crisis.However my experience with the attending Doctor on Friday 9/6/23 was poor and bordered on elder abuse. The rest of the staff were wonderful/ professional & caring.The doctor was argumentative, failed to fully inform me of side effects to treatment and was dismissive to my pain & fear.Cheryl Desailly

Was booked in here for an operation today. Every single staff member from the receptionist to the nurses and the doctors were top notch. Everyone was so professional and their bedside manner is impeccable. No question was too much to answer and everyone always tried their level best to put me at ease. Huge Kudos and a many thanks, you made an unpleasant procedure much more bearable