Affinity Family Medical

Professional, trustworthy and thorough medical center. Highly recommend :)

Untrustworthy and Unprofessional.Initial visits to clinic were met with a lovely doctor in Cannonvale, QLD who was professional and thorough, until she went on annual leave and handed me over to another doctor. This doctor cancelled my appointments twice which was very disappointing as getting appointments here is extremely difficult particularly as I need long term care.I was treated appaullingly by reception, spoken over, and met with attitude when asking standard, basic questions either on the phone or when visiting the clinic.After referring a complaint to the office manager about an incident in the clinic by staff it was ignored.The business manager and office manager failed to provide a process of handling my complaint whilst being aware of it. They have no processes which is shocking for a medical clinic. I received no apology or acknowledgment of my traumatising experience.The clinic knows how to take your money but when a patient has a negative experience has no processes in place to deal with complaints and doesn't care. You're just a number.Back to getting Telehealth appointments with my specialist interstate of 20 years. How they can treat patients this way is deeply concerning. Don't bother.... go elsewhere.

Best practice.no 3min.consultation because their running late here.Professional, thorough, consultation with knowledgeable doctor's orders that's worked for me.THANKS.

Excellent service to treat an emergency cut. Fitted me in by shuffling patients. Great communication from the delightful receptionist Nicky and quality care from nurse Penny and Doctor Leah. Thank you all!

Finally! a practice that always demonstrates how a GP practice should be run!The practice, the staff and the doctors are all exceptional with a genuine care for their clients.As with all doctors in our region there is usually a wait to get an appointment however, unlike the others Affinity Family Medical is worth the wait.

Having had a bad experience at another practice I was referred here and blown away by the service.Excellent COVID procedures (while others seem to think it's no longer a threat), super-clean and fresh, pleasant atmosphere and a great team. An extra bonus is the bulk-billing for age pensioners.