RACV City Club

Lovely venue. Warm. Ok ambience. But service staff need to be trained in service. I've been here over an hour and the lady has come over once. Empty glasses everywhere. If you want it to be table service... please come to the table. The waitress is lovley. Just needs to look up more. It's a training thing. Keep eyes out for thirsty people

We were guests at a wedding last night and I was super impressed..The ceremony had the most picturesque back drop. Whilst the bride and groom got their photos we had a nice shaded and fanned outdoor area with spraying sprinklers to keep us all cool in the 30 degrees heat.Then the ballroom upstairs looked stunning.The food was amazing, and the service was too.

Exceptional service experience with Staff that are most accomodating. We dined at a number of the cafes and bistro's on site and could not find any thing negative to say about them. Highly recommend for a weekend away, business trip or as a full time club member.

Lovely accomodation, very clean and tidy, beautiful beds and pillows. Could not fault the room. Buffet breakfast was lovely, the chef cooked fresh scrambled eggs on request, coffee was amazing and lots of lovely variety in the breakfast. The gym was massive and had some workouts on the board you could follow which was helpful. View was very nice of the city buildings. Lap pool was available but we didn’t use. Would highly recommend coming here and would definitely come here again. Excellent customer service by all staff in the gym, restaurant, front door and front reception.

My recent stay at the RACV City Club was nothing short of exceptional. From the moment I arrived, I was impressed by the warm and professional welcome from the staff. The hotel is located in a prime location in Melbourne's CBD, with easy access to all the attractions and amenities that the city has to offer.The room I stayed in was spacious, modern, and well-appointed. The bed was comfortable, and the room was well-designed to ensure a peaceful and restful night's sleep. The amenities in the room were top-notch, including the mini-fridge, coffee machine, and complimentary Wi-Fi.The hotel facilities were outstanding, with access to the fitness center, indoor pool, sauna, and steam room. The pool was heated to the perfect temperature, and the spa facilities were a perfect way to unwind after a long day of sightseeing.The dining options at the hotel were also impressive, with a range of options to suit all tastes and preferences. The buffet breakfast was delicious, with a wide variety of hot and cold options to choose from, and the coffee was exceptional. I also enjoyed dessert at la petit, which was delicious.The staff at the RACV City Club were friendly and professional, always willing to go the extra mile to ensure that my stay was comfortable and enjoyable. The hotel's attention to detail and exceptional service truly made my stay a memorable one.In summary, the RACV City Club is an outstanding hotel with a prime location in Melbourne's CBD. The facilities are top-notch, the rooms are comfortable, and the dining options are exceptional. I highly recommend this hotel to anyone looking for a luxurious and enjoyable stay in Melbourne.

First time holding an Event at RACV City Club and was so pleased to have awesome staff who do their job seamlessly. The event coordinator and support staff are second to none, nothing was a hassle and they accommodated our every need. I will definitely be using this venue again!

A nice experience. The food for Christmas lunch was either traditional or modern al carte. Simple, tasty, good quality and generous at a reasonable prices. The wines were good and not over priced. A great place for a family lunch.

Visited RACV city club Melbourne today with my sister in law which she is the club member, my sister in law use the car park and we decided to meet at the RACV at 2pm. I arrived there earlier than my sister in law, i was greeted in an unfriendly way by Mr. Massimo the rudest and racist bellman i have ever come across. As soon as i enter the building he and his other colleague ask for my member card, I explained to him I don’t have a member card however my husband has it, and my sister in law that i came here with also has it, i come here because we park our car here and decided to meet back here then he said I could not come in which i was fine with it and waited outside. When my sister in law arrived I followed her inside then Mr. Massimo followed me he shouted i need to talk to you, by observing his behaviour towards white people and Asian and how i was treated in a racist way as an Asian observed him greeted every white people with big smile and even let few In even they failed to produce their membership card,Of course I refused to talk to him, he then however threatened to call the security and accused me a liar, lied about my name then my sister in law whom appeared to be white explain to him who i am that also my husband is a member at RACV.I could not believe for an establishment who claims themselves as a fine establishment has this kind of behaviour from staff who treat others badly just because my skin is darker compared to a white people.The way Mr Massimo treated me was extremely unacceptable and if however I visited RACV i shall refused to talk or to be greeted by him. I have insulted by Mr Massimo in every possible way.

Great facilities. Mst facilities are excellent. The pool, gym, pool room, bars and dining rooms are all very good.Front counter staff excellent as were most staff generally.From here on sadly, it gets worse.I paid extra for a business membership. Sadly the staff were rude at the business centre and I had to avoid using this space with clients.Most things are booked out well in advance, even the bistro was regularly booked!All holiday places seem to be booked out well in advance howeverI did get to go to Healesville. This was spectacular but the locals drop their kids off at the club with their parent's membership card so the place was full of un-supervised kids.If you have lots of time on your hands and you are willing to book things over 6 months in advance then this could be for you. For me, I just gave up after a couple of years as I found that I just couldn't ever access what I wanted to use.

Simon in RACV city club was extremely rude and unprofessional.We travelled from Tassie and currently staying in Docklands with family. We happen to see that RACV has EV charging facility on our chargefox app. Since we are RACT club members, we wanted to know if we can charge our EV at the club.I happened to speak to Simon about our situation at around 12.30am 23 April. He sounded condescending from the minute he picked up my call. I believe, he heard my Indian accent and just didn't want to talk to us. Is it racism? I don't know...First he said it's not open to the public. Then when I mentioned I have a RACT membership, he said I have to pay for the parking which I was happy to. I requested for more details, like the cost and the charging speed. He said he was too busy and cut the call.I called back and asked for his name and he said Simon which I don't believe is his real name. Whoever this person was, he was condescending, rude, unprofessional and possibly racist.I was nothing but polite. Unfortunately, I was disappointed to be treated with nothing but hostility.