South West Coach Lines

Great bus service taking me to the international airport on time . comfortable . Polite helpful staff when loading luggage .

The actual bus trip is great. Friendly, experienced, drivers but the online booking system is a nightmare, especially if you’re trying to book last minute. Their website needs a full update. I go regularly to and from the airport from dunsborough. I don’t know why they don’t have a pass system or something a bit more user friendly for regulars! Just a thought.

I use this service regularly, HOWEVER the mobile booking & website has continuously had glitches when booking a seat prior to the bus even coming close to the desired pick up spot. It a says “webleadtime X” meaning it’s unavailable. And I attempt to book hours prior.This has happened 3 times now. And 2 times in a row.After hours doesn’t answer the phone.And a certain lady in reception / admin is quite rude and unprofessional. For a seasoned adult I would expect better interpersonal skills. I could drop a name but will resist out of dignity.I sincerely hope upper management see this review and take action regarding the online front, as the online reliability is starting to look pathetic. Check the trend on the other reviews and phone calls by others.On a good note, kind drivers and business assets in good condition considering the traffic numbers using this service.

Website almost didn’t work, had to pay another $25 for my extra bag, didn’t send the confirmation email, the phone number they tell you to use for information doesn’t exist on weekends…Wondering why they bother telling people in replies to call the same phone number that is on google and their website, maybe give them other options.

This is a great service operating between Busselton and Perth. The seats are comfortable, the drivers are professional and efficient.. For me to get from Bumbury to the airport for $40 makes it not worth driving my car.

Bus today from Margaret river to Eaton. The first bus from margs to Busselton was a terribly small bus with almost no leg room for anyone who is taller than 5ft. There was no undercarriage for luggage so if there was more than 2 bags from passengers they would of been on top of each other and not secure. The bus looked and felt old with the worn seats and the crackling radio and the squeaky brakes. To the drivers advantage however he was lovely and early! Which takes me to the bus from Busselton to Eaton. Very late leaving all passengers sitting/standing on the foot path in the freezing cold. When we did finally get on the bus it literally smelt like urine and was disgusting. I will never be travelling with swcl again and I don’t think many of the other passengers will either

We traveled with Southwest coach lines from Busselton to Perth on the 10/06/2023 at 1pm. Around Capel area the bus lost one of the mirrors so we had to turn back around to swap buses.The new bus was older and had a water leak. The bus driver was calling people to tell them he was running late whilst driving the bus. Searching for passenger names through his phone and driving with one hand. Also he was browsing through the phone and listening to footy also while driving. It is illegal to be on your phone and drive. I felt so stressed during this ride because my 6 year old and 12 year old were on the bus with me.I am never going to travel with this company again.

Waited for the 7:05am bus from Dunsborough and it never arrived - they wouldn't answer the phones either. I would have missed a flight if I couldn't get someone to drive me last minute. Highly recommend against relying on these guys.

Easy to book and clean, prompt service.

My return trip from Busselton to Terminal 1, Perth Airport, was very comfortable and on time. The driver was extremely helpful and friendly. I will use this service again. Thank you.