Australia Post - Deepdene LPO

Horrible customer service, I was told to wait until the shop is empty to be served as my transaction would take 10 minutes (it took about 3 minutes in the end), despite me being a paying customer.I don't think the man there understands how a queue works because for some reason he thinks he gets to pick and choose the order of it. He said, and I quote, you want me to upset 20 people behind you just to serve you first? Why do you think you get to go before other people" I said that I have been waiting in the queue just like everyone else and don't deserve to be pushed to the back. Furthermore there were only 2 people behind me at the time

Mikhail always tried to find a solution to save me money. For example: he tried to find me a smaller box at his post office so I could pay less cost. He is providing services more than profit. He shows his care by action than sweets talks.

Having lived in the area for the last twenty plus years Mikhail has been the most amazing postmaster around! Always courteous and endeavoring to manage everyones time accordingly! Still cant believe that anyone can give less than five star review! Guess if you've just moved into the area and not used to standing in a queue, then good old fashioned service isnt for you! Keep up the great work Mikhail!

Mikhail..you are amazing, you do so much, no matter how complicated, you help with patience until it’s done..I think you are a super human..thank you for everything you give to this post shop that is literally non-stop..

Great service - handled our identity confirmation even though the form wasn't quite the right code on the form - that another LPO had basically said too bad- get a new form from them" - Thanks for going the extra step of finding the right code and submitting the paperwork"

Mikhail is always smiling when I enter his store no matter how busy he may be. For a small post office that he runs himself he does an impeccable job. I have seen him first hand deal with difficult customers and I would say he handles himself with patience and professionalism. I have also completed a passport application form through his post office with no problems at all and received it very promptly. Great job Mikhail and I definitely would not hesitate to recommend your post office at all!!

Small post office in Deepdene which can be quite busy depending on time of day - I have to say I am surprised with some of the earlier reviews regarding passport service. I found the service to be excellent and the gentleman processing my two children’s passport applications to be very helpful and detailed oriented to make sure all information was correct before submitting.I would not hesitate to recommend this post office for processing passport applications but make sure you give yourself plenty time and read all forms carefully and have relevant documents available before lining up as it’s easy to overlook key information which can send you home to fix up.

I had a fantastic service from Mikhail when I went to collect the parcel that was left in the post office because of door lock. Twice this has happened and I have seen him working patiently with his clients and with a very pleasant attitude.

Terrible service....Don't go there if you are submitting a Passport application.Tried to submit a passport application there and have been told that the passport photo is not good which the photo was taken from a passport photo shop. Handed back everything to me straight away which makes me feel like the guy at the post office doesn't want to spend time to review the application, perhaps there are other 3 people in the line.Submitted at Glenferrie Post office on the same day with the same photo, no problem and now I have the passport.

Lovely staff, works hard for good experience to post, always patient.