Toll IPEC

Items delivered to my door. 12 klms away from My usual, suggested, as labelled, delivery point + 3 klms of dirt driveway. Many thanks to Toll & Google Earth. Cheers.

Good place to unload

Needed to pick up a package, place was easy to find with friendly staff.

Nikkyta at the Gracemere branch was so helpful locating my package. Fantastic customer service.

Package has been sitting in thier depot for 10 days, i have called multiple times and been told it will be investigated, I get no follow up information, I have to do the chasing.When I contacted the sender they contacted toll and got completely different information about why the package was late.I find toll to be dishonest, unreliable and very unprofessional.

Zero stars given - to organise redelivery is impossible. Depot states that they will the item take to an agent (BP) and never do.Currently, a Day 8 delivery maybe.I have lodged a complaint. Still waiting for the 24hrs response.

If you miss your delivery you have to drive all the way out past gracemere to their warehouse to get it, a pain for North rocky residents.

I used to use the toll depot in Rockhampton in wandel regularly only to go there after 2 months to find it had closed and had moved all the way out to Gracemere. Not convenient at all any more. Now have to travel 20-25 minutes out of rockhampton to send a parcel for work. Will look at other couriers that are in rockhampton or use aust post as an alternative.

Absolutely zero comprehension of customer service across all depots. Consistently being met with the I can't be bothered attitude, and then I have to drive 30 kms out of my way to collect my parcel when I have been at home when the delivery was 'so called' being made. I would NEVER recommend this company.

Asked for my package to be put in a certain place as I was not going to be home...they didn't bother doing it..instead left a card..rang the toll depo in gracemere they said I could pick it up from there the next day..drove all the way out to gracemere to get it and it wasn't even there...it was dropped at a different depo in rocky..not even a toll depo...some other company..had to go away for work the next day so they said my package will be out at gracemere by the time I got back...the girls in the office were really nice and had my package there for me...truck drivers need to take more notice of their con notes so people who pay for their services don't get stuffed around and have to end up picking up their packages themselves..