Murrays Coaches

Excellent service on a trip Canberra to Sydney recently. Murrays went above and beyond" on this occasion."

The service 10pm-6am Melbourne to Canberra is not as ideal as you'd think. They require you to have a pit stop and make you get off the bus in between the hours of 2-3am for 30mins. It leaves you exhausted because you sleep only a few hours before. I'd like this to be reviewed or changed for the comfort of the passengers.

drivers beware - bullying workplace just ask fair work. arrogance and micro management is top of the menu. general manager's ego is so big they had to widen the door to his office !

Bus arrives after the expected departure time, then does not depart for 15 mins after that. Driver explains that his company requires him to have a 15 minute break on the way, but says that it will actually be 25 minutes. Drives 50 in an 80 zone and what was meant to be a 3 hour trip turns into a 5 hour trip. This cuts the time at the destination down dramatically. After driving up the mountain, with not much confidence, the driver states that this is his first time ever driving up the mountain. Then, says that we must leave the destination 1.5 hours early than originally planned because it is company policy to leave at a specific time. I would have liked to have had more time than a few hours at the destination.

Lights green he went thru when i walking on the crossing when the light green for walking across

Murrays made our New Years Day a breeze. We rented a bus for 20 people on New Years Day to take us to and from a music festival, and Murrays couldn't have been better. I called only 2 hours before our scheduled pickup time and asked to delay it - and they let us do so, no questions asked. At the end of the night, the music festival ended later than planned and there was a big queue for buses to get into the venue. Our driver waited over an hour for us to find him, when other drivers definitely would have driven off without us! Their staff was super friendly and professional throughout the whole day. I'll absolutely book them in the future :)

i am a tour guide in Melbourne. Not the first time I call Murrays to reconfirm a job with tourists and a rude lady answers the phone as if I am asking her a favor. Today she asked for confirmation number, i gave it, she still wanted something else, not happy with the company's given number and impatient hung up on me! Great service! I would not want her as my housemaid!!!

Outstanding service, I left me phone on the coach yesterday & I phoned, the customer service team were great & quick & the driver returned to the drop off & dropped my phone back to me. Just awesome!

I used Murrays to do transfers to and from a festival on the weekend. We were extremely well behaved and there was no damage or mess left on the bus once we were done.Half of my bond was taken however due to reasons I was not informed of at the time. So a few tips to those who plan on using this service in the future - PLEASE DO THIS AT YOUR OWN RISK.1. The time that you list for the bus to arrive is NOT the time the bus will arrive but it is the time the bus will expect to depart to make it to the destination - so make sure you're there 30mins prior to allow for passengers to load their equipment onto the bus.2. DO NOT take a break during your drive unless you have explicitly stated you will be when you make the booking - we asked during the drive if we were able to stop in a town for a break during the trip and were informed it was fine with no warning that this would result in additional cost.3. Check the time that Murray's have allowed for the travel, in our case they gave us 3hrs each way and that is the amount of time Google Maps allows for a car to drive that route - they didn't account for the extra traffic that would be around the regional towns we were approaching due to the major public event we were attending.All of this resulted in money out of my pocket for trying to help my friends have an enjoyable festival experience. Make sure you dot all your I's and cross all your T's because for novices booking trips for their friends there are a lot of traps associated with this company. I have booked with 2 other companies previous to this and have NEVER had things like this occur. So be warned!

We hired Murrays for an event recently and had a really great experience with them. They offered affordable pricing and were very flexible with the specifics of our event.The coach itself was very clean and their service was punctual and professional.