Brightwater Care Group – Head Office

My husband was one of the first 4 intakes. I can only praise the organisation , the new facility and all staff members. The care and kindness are wonderful. Thank you once agaifor all the help. Warmest wishes to all. Most sincerely Marion Urfig

Really happy with the services Brightwater have offered for some years now to my elderly mother. Helping us navigate through funding packages successfully and this has resulted in us being able to keep her at home longer. We have a wonderful coordinator, Jacqui, who does her utmost to ensure Mum gets looked after and always responds quickly to requests, is proactive with suggestions and forward planning, is a lovely person and basically looks after everything and always keeps us informed. Based on our experiences with Brightwater, I can highly recommend their services. Thank you BW.

My grandmother was approved for a care package. Christine from Brightwater came home and explained the whole process really well and even helped sorting out some issues that were not directly related to brightwaters cover - she was so lovely and genuine and made understanding the process so much better. 100% would recommend.

Plently of under cover parking, under 2 hours free. Pricey after.

Having worked many years for a great company,it is now unrecognisable.The management at SIL and disability have run morale into the ground.I would have worked there till retiring but unfortunately the last few years have taken a toll on my mental health.-bullying,feeling inadequate and the constant threat of germs from a obsessed management.It is not a good company to work for and I certainly wouldn’t put any relative of mine into care with them.I am carefully choosing my words,read into them as you will.

Brightwater have been the care providers for my Dad for 4 years, during that time every person has gone above and beyond to help him in any way he needs. He has been provided exemplary nursing, Physio, personal care. The management and all staff have treated Dad and our family with dignity, respect and a very high standard of care. Nothing is too much trouble and every query has been followed up with a solution implemented very efficiently. We can not recommend Brightwater highly enough. Debbie and Family.

Brightwater has been providing services to our Mum for more than 10 years and in the early years to our Dad. I really don’t know what we’d do without them, it means my mum can remain living at home, which makes her very happy, and my brother and myself are reassured that our mum has regular visitors to give her medication, domestic services (cleaning and shopping) and making sure our Mum is keeping well and healthy. The staff and carers at Brightwater are always polite, punctual, caring and professional in every way. We can recommend their services greatly and are so grateful to have them as our healthcare provider for our Mum, who has dementia.

Brightwater have been providing at home services for my Mum for the last few years. I can not recommend them highly enough. Her co-ordinator is fantastic, nothing is ever too much trouble. All the carers are caring and patient.

Absolutely despicable. Brightwater group have created a minimum funding requirement that a lot of NDIS participants just don't have. If you aren't funded for 24 hours of support coordination in your plan you won't receive their service. Even if you are a current Brightwater participant, and don't have that funding, they will cut off your service. Just Money hungry and highly unethical.