Officeworks Mona Vale

Staff stand around and don’t serve you. Then when the one staff member finishes what they are doing they walk off blindly to stack shelves. Can’t print a simple poster within 48 hours.Save your time and sanity - find anywhere else to do your printing. Snap at Mona Vale is awesome by comparison. So use them.

Unhelpful staff, the team do not communicate with each other. Staff walk around not caring about the customers just heads down packing shelves

I wish to give thanks and praise for commitment , perseverance and first class customer service I received from two staff ,specifically, when assisting my printer issues - that ultimately led to replacement printer purchase .Both Thomas and Barbara were pleasant and patient and capable in their investigative skills and customer approach. Thank you. I would hope these sentiments could find their way to their personeell /HR review documents

Been standing in the line only one person in front of me for 35 mins to get three sheets printed. 3 staff at the tillers serving no one and no body helping.

Just wanted to say I had a lovely experience with Tom with the fluffy beard. He helped me out figure out the right products that I needed and gave me a great deal. Thanks so much!

Outstanding customer service review for one of your Office Works employees. We give it a fabulous 100%++ to Charlotte, who works in your Printing Department.The customer service we received from Charlotte that day was simply amazing.This young woman was very compassionate to both my girlfriend and myself as our efforts in trying to print out photo's for her fathers funeral service was one of the tasks we needed to complete end of day and Office Works at Monavale seemed to be the perfect place to go to.We thought , we had processed the instructions correctly as we did our self print, but unfortunately No , We still needed assistance as things weren't going as planned.In the meantime Charlotte was multitasking, serving customers at the counter, helping with printing and the self printing, answering a variety of questions in a very professional manner . Taking it all in her stride . Nothing seemed to faze this person ,she was in the zone.Being present and focused as well as having a friendly smile for all her customers and co-workers didn't go unnoticed by us.Customer service makes your business a repeat business so this store is in great hands as the customer service we experienced was simply awesome and going that extra mile for us in particular was very much appreciated as we needed help.Charlotte noticed our anxiety levels were kicking in as the printer didn't take the credits ,so we kind -of looked like a person who was drowning The one Who's putting up their hand and hoping that they'll get rescued before they go under.Dramatic I know!! But That's what it felt like for us... Anyway our life saver was Charlotte who helped us complete the tasks and I might just add made the Funeral Service go without a hitch. Thank you Charlotte for showing empathy and compassion and making that experience less stressful Thanks again.

Awful staff and store. Lack basic customer service, communication skills and personal hygiene. Won't be returning and wouldn't recommend

I took photos ID to print to Officeworks in Mona Vale. I spent half an hour in the shop without begin able to print. The staff of your office was not able to help us. He told me to use the website. There is nothing in the website to upload the photo and to print. I called the shop and talk to the manager. He was not able to help us either. He said the option to print online was on the website but it is not there any more". This is a not acceptable answer. Managers must help the customers but it seems that they even don't know what they are doing."

Sort out your carpark entrance!! WAY TOO TIGHT and PECULIAR ANGLE for two cars passing one another!! Scratched my expensive rims and not impressed at all!!