Solo Resource Recovery - Frankston

I wouldn’t even call what I received customer service, I was hung up on and told I have ‘issues’ staff had absolutely no privacy training, poor communication, no conflict resolution and next to no listening skills.I asked to speak to a manager and was told ‘have a good day’ and hung up on.I was told to ‘just wait a minute would you’.I called back and the greeting I received was ‘yep I heard the conversation the hang up was warranted.’ I hadn’t stated any information to the person, evidently no privacy there.Was basically told I’m too sensitive when I stated I felt attacked by the person I was speaking toI was told I was lying, I asked to speak to management and was told they are all management- clearly with 0 management training.Not the first issue I’ve had with this company and on more than one occasion told I have issues and it was all my fault.Appalling ‘customer service’ and ‘management’Most embarrassing excuse for customer service and management I’ve ever dealt with

Rebecca is awesome to deal with!Prompt pick ups, great pricing

The only thing rubbish" about Solo is their service

I had the displeasure of calling these people. My request was simple and carried out but the phone manner is shocking. The lady on the phone is so short and unpleasant. A little nice and polite goes a long way. I was nice and polite and had no complaint just a simple request. There is a lot to be said for customer service. This place has none.

These guys in front of me and on security cameras dragged a large paper bin thats on wheels down the front of our $60.000 ute,they came out and took photos of damage. They said no worries we will pay for repair,no one will get back to me,i would of rang them over ten times! The last time i rang i told them if no one gets back to me i would leave a review. I have had ute repaired and paid for it my self. The worker on the day just shrugged his shoulders and walk of to his truck! SHOULD BE NO STARS BUT YOU CANT POST A REVIEW WITH OUT ONE!!!!!!!!!!!!!!!! this has been going on from back at 13 feb 2017

Thanks guys for sorting out our waste needs. We used to take trailer loads to the tip. Now with out solo dumpster, the load size is the same and disposal is a quarter of the cost.The staff are great, a quick phone call to get a pick up and the guys in the truck are awesome.

Thanks Phil for great prompt service with our new 1.1m bin

Just rang about a bin issue and the staff couldn’t be more helpful.10 stars for great customer service

Our letter box was damaged by a rubbish truck, made a phone call and had a new letterbox within 2 hours. Thank you to Shannon for you prompt work and great service.

I know the women well here as an ex-driver and they are absolute animals. I'm not surprised by the poor reviews.