The Cheesecake Shop

I always buy cakes for different occasions from different cheese cake shops. Yesterday for my birthday my husband bought a cake from this store for the first time . Horrible taste and nobody even kids do not want to eat the cake. And the edges and top of the cake look terrible. Never going to come back here in this particular store.

Past 2 years, I have ordered cakes from Hoppers Crossing Cheese Cake Shop, Kym has been very helpful and accommodating.Loved all the cakes we got from here.Animal ThemeFire Truck Theme and my bub’s cake smash cake.Looking forward to more cake orders for our celebrations.Thanks team

The cake was Scrumptious. They made my requested order within a day. Kym, the Manager of the cheesecake, Tarneit, was generous and nice

Using cheesecake shop was an awesome experience. Excellent customer service, the cake was delicious and made on time. The cake was exactly what we ordered and envisioned when we placed the order. Daughter & son love there birthday cake. We’ll be using cheesecakeshop again in the future!

I ordered a cake for my daughter's birthday and I am glad, I decide to go with this shop. The cake was super cute.... BUT the taste was PHENOMENAL. All our guests can't stop talking about how good the taste is!

Like always, I prefer buying cakes from this particular Cheesecake franchise at Hoppers Crossing. However, this time, I am way too disappointed. It is my daughter's birthday today and I have asked for an eggless black forest cake (because of few guests who are vegetarian). Anyhow, the cake shown to me looked as if there were 2 infiltration marks as if someone has injected either candles or spoons. The lady who attended to me said, she can get it rectified. I did ask for another piece but they don't have any other prepared. Well, my options were limited as I had to get an eggless one. So, agreed with her with a hope that this would be fixed.Please look closely underneath the letter B (Birthday) and T (Anahat). Sadly, the lady never got it fixed.And just for merely writing this happy birthday message, she has charged me $5 extra. I agreed and was more than happy to pay $5 extra but wasn't anticipating this simple and plain text with chocolate. At least, they should have used a frozen chocolate base or cookie to write this birthday text.Overall, it was a very poor customer service, there was hardly any positive and friendly vibes as they should be at any retail place facing customers. Honestly, I am way too dissatisfied with them this time. And, I have decided never to visit this particular Cheesecake shop ever again.

Great cake options and caters to Gluten free and Vegan now which is great. I am Vegan, the cake tastes great but I am waiting for new Vegan options as I am not a big fan of Chocolate. I got this cake for my Dads birthday (not Vegan), he loved it. Fresh and tasty! The staff are very friendly and kind as well, very attentive too.

We ordered custom Spidey cake for our son’s birthday. Kym made it beautifully The design came out perfect! Strawberry cream flavour tasted amazing as usual and I must say there was hardly any cake left at the end of party.Cheers !

This cheesecake shop is the worst! place,doesn't even deserve the one star,i ordered online cake, went to pick it up on day and time only to get there and they didn't have my order ready... after serving 10 people, 30 mins later I'm still waiting lady comes out with my cake saying sorry.. she had just made it!... terrible online service, terrible in shop service, DO NOT RECOMMEND this store