99 Bikes Browns Plains

Unfortunately my experience here hasn’t been the same as others. After a long wait (5 weeks) I was told to pick my bike up. I did this and when I went in the rear tire was flat along with the grips weren’t fitted properly being loose on the handlebars. The de-railer which was meant to be replaced with XT was replaced with a cheaper model. I left the bike and retuned a week later. This time before even getting home the rear tire was flat and once home I noticed the hand bars and break leavers not tight or straight. After looking deeper it’s obvious the bolt was stripped when they put the new handlebars on and the leavers hadn’t even been fitted straight. These are just minor details but the bolt on stem and handlebars not being tight could have led to a pretty poor outcome. I’m just surprised at the lack of detail and the poor communication during the entire thing. After nearly $700 I’d expect a lot more. The guys are super nice and it’s a great shop just lacking what I call care and detail.Edit you can even see here the helicoil that’s been put in after stripping the stem!

I understand that this store is under pressure, due to, what seems to be a lack of staff.The staff are quite friendly and welcoming.Unfortunately, the gentleman at the counter denied service upon walking into the store and me told I would have to wait 15 minutes, whilst he was doing something something on his computer.Unfortunately, I feel I was NOT treated as a respected customer because I had not made a large value purchase here.Hence, I won't be visiting this store in future :(

I can't remember when I had this level of service for anything. Super impressive business. Went in there with zero knowledge and staff really took their time to help me out and the level of care given for the purchased bike was next level.

Jeremy was absolutely excellent. Incredibly helpful, understanding and secured me exactly the bike I was looking for. Would certainly come back again for future sales. Happy to wait in a busy store when someone really cares about your experience. Thank you so much.

I have bought all my bikes through the Browns Plains store since 2015. Two for me, three for my family. In each instance they had the bikes ready for pickup within a day and each bike was presented in fantastic condition with no fingerprints or workshop evidence. The staff were great outlining care and maintenance, showing me how to remove wheels and accessories for transport and did not overwhelm me with trying to up sell me with anything unnecessary, just good advice and suggested products for bike longevity and enjoyment. I am already anticipating another purchase when next season stock arrives. And the first service is free after purchase to thoroughly inspect cables, brakes, torques and wear in order ensure your bike is ready for the ride which has always been spot on in my experience. Highly recommended.

Mechanic at Browns plains fixed a small issue on my daughters bike. Extremely fast turnover. The mechanic was very nice to deal with along with the other staff. 26/02/2023.

The team were really helpful in selecting my new wheels. I had originally gone in with a different set of wheels in mind but after discovering Shimano has a different parts catalog for Australia and that they weren’t available to order, I settled on a different model that happened to be in stock at the shop. Night and day difference to my Norco Storm SE to replace the horrible Alex Rims DP21’s that came shipped with my bike originally that were making my tyres pop off my rim. Turned out the stock tyres were never meant to be placed on those rims due to the limited 21mm internal width. These Shimano MT-55’s are 23mm - huge difference. Feel on the bike is hugely improved and the teams advice to me they were quite good was spot on - much better than I anticipated!

Awesome service from all the guys at 99 bikes Brown's Plains especially Ryan for helping us out with the new merida ebike! I highly recommend this crew for all your cycling sales, service & accessories you need is A1. Thanks so much guys

I want to congratulate Stephen on his great customer service, he was very kind to us. As for the scooter, it is necessary to unlock it for optimal speed, and also take into account that after 13 kilometers you must charge it Full, or you will have to walk with it back home. One more thing to fold it is very difficult... the rest works super well!!!

Awesome and friendly staff. Helped me select the right tool for the repair job and helped show me how to use it. Pumped up my tyres and added some air into my air suspension free of charge. 10/10 would recommend!