The Cheesecake Shop Mitcham

I was planning to get a birthday cake from this outlet but one glance at the reviews got me to change my mind in a hurry. Cleary there is a service issue if so many customers have written about it. Wonder if the owner has an update- any change in the counter staff, products, recipe?

Ordered two beautiful cakes for my son's 2nd birthday party. The team at Mitcham were lovely and everyone loved the cake! Really delicious and perfect for a hot summers day.Highly recommend :) [We added the toppers]

Very happy with this shop. I read the reviews and so got an entire mango passion fruit cheesecake and it was so delicious and light, simply heavenly. Kids and adults, everyone loved it! Beautiful finish as well...Daughter got a quarter of a strawberry cheesecake and that was very tasty as well given that not much was left soon after...The service was speedy and very friendly with a young girl serving us. So, we will definitely be back for another of these treats!

This is less a criticism of Mitcham Store but rather the changed franchise recipe - NOTE: I have been frequenting since 2015.I was made aware in Dec 2021 that the recipes had changed (2 noteworthy mentions were a switch to ricotta and the use of pre-made bases).I have given it a go 3 times now (Marble Cheesecake, Blueberry Cheesecake, Passion Fruit Cheesecake) and I just don't like the changed recipe.I wont be buying Cheesecake from the Cheesecake shop again until the crumble base is returned to baked cheesecakes and the recipe changed back (it tastes far too sweet and the texture is too soft compared with how it was).

I've been going to Mitcham Cheesecake shop for a while only because i like Tropical torte cake and this location is very close to me.The franchisee, who is a Caucasian middle age lady never disappoints to be rude and unhelpful. She refuses to write 'Happy Birthday' on cakes even for an extra charge, very rude and unprofessional in her speech and gets angry very quickly as if she has a condition.If you read google reviews for your Mitcham store, you'll get a clear picture on customer satisfaction.As an owner of the brand, Cheesecake shop management should discipline this woman.Thanks.Sent on the go with VodafoneGet Outlook for Android

Absolutely appalling customer service via phone. I phoned to ask how to go about booking a birthday cake the lady I spoke to 'Rebecca' was so dismissive and treated me like an absolute I'd!OT! She asked if I wanted personalised or not and I asked what kind of personalisation... just the plaque or can I add other things like a theme etc. I ended this call and advised Rebecca that her attitude and service was horrible and that I will go to another store.As a first time mum calling mitcham cheesecake shhop to organise my sons 1st birthday cake was a horrible expieirience. I don't recommend calling this shop as you will simply be made to feel stupid. I'm not the cake maker Rebecca you are or at least you represent them so sorry I didn't know that what YOU meant as personalisation was just the plaque and sorry I didn't know the cake I chose was 'standard' and baked daily therefore don't need to book unless it's 'personalised'Don't answer the phones get someone else that is helpful and kind so you don't lose business like you have with me. As it would of been at least 3 cales a year moving forward. Thanks and bye!

Saw the cakes yesterday, they looked very stale, 5 or 6 of them were melting and collapsing. The designer I spoke to today was very disinterested in doing a custom cake told me curtly that we are very understaffed atm, when the manager told me last week that they could do the custom tall cakes easily.

This rating is purely about the rude staff in the shop. You are not the only cake shop in the area, will never return. Improve your customer service

I ordered a mango passionfruit cheesecake for my partner's 30th and it was delicious! Super easy to order online and add personalisation, and the staff were lovely when I picked it up too. I will definitely order again.

Ordered the tiramisu cake for my child's birthday, but was very disapointed. Cake was blunt, very little cream if at all and mostly cake base. To be honest I have bought cakes from Leo supermarket that are of superior quality. Will not order again.