ACES (Air Conditioning Engineering Services) Orange

Really bad after sales service and support. I would not recommend purchases from this business. Spend your money more wisely.

Went through this Company Rob Dawson" early last year and still can't get anyone to come fix things up

Really helpful team. We had our Daikin system installed by Aces 6 months ago and has been amazing. Today we had a minor issue of a cable popping out of our wall controller. Rang the after hours number as it is a public holiday and had a technician here within 20mins. For customer service and a quality system I would highly recommend ACES

After paying for a poor effort at cleaning our heater in our old house, we were chased by the company for an outstanding debt. When my wife produced a receipt to show that we paid in full, she was initially accused of forging it.

Absolutely dreadful customer service. I feel like fire place sales are forgotten about and not cared about. Several issues, wouldn't reply to emails, spent weeks trying to get a return phone call, all for a dismissive and rude response from the manager. They gave me the wrong flu (one of several issues), when I called to ask why it didn't match the fire place, I was told that they only come in silver... they then admitted to giving me the wrong box... this was the mamager, and his excuse was that he wasn't the fire place guy. Don't waste your money, time or sanity.

I was most disappointed in the lack of service provided by this company. A read of their website suggests they could service ducted gas heating, in fact in their previous iteration as Thermalaire they supplied and fitted our system. After booking in March for them to attend at their convenience in May I duly followed up after they had omitted to call me on the agreed date, and arranged for their invoice to be submitted and paid ahead of the visit from their technicians (irregular, but I was still trusting them at this point.) Approximately one hour later I was called by a different member of staff and advised that they didn't have any technicians who could do the job. Give this lot a wide berth and go with almost any other company.

Installation guys did a fantastic job. No complaints there. However, we were quoted on the latest release model, but they installed the previous generation (older model) and didn't tell us. I discovered this by accident, but I'm betting they didn't think I'd notice. I sent three emails to three different people asking why this happened. No response. A week later I got the invoice for remaining payment. They still had the new more expensive model listed on the bill. So I called them and only then did they say that there was no stock of the new model. They admitted they should have discussed installing the older model. And finally they gave me a couple of hundred dollars off. I'm certain that if I didn't call them, they certainly wouldn't have discounted the bill. Be wary and always check what you're agreeing to get installed with this company.

If you want any form of support or customer care, then do not use this company. I called for support for an ongoing problem with an LG ducted unit which was installed when they were Thermal Air". Due to a "change of computer" they couldn't tell me what unit had been installed. Of most concern was the fact they had no interest at all trying to assist. The receptionist was rude and completely uninterested in my problem. When I offered to pay for a tech to attend i was told they couldn't assist for "at least two months" so all they could suggest was calling LG support. They simply washed their hands of the problem and now i'm somehow forced to find a solution. So much for supporting a local business

Fantastic customer service from both the office and the technician. My aircon was fixed very quickly and the technician was super knowledgable answering all my questions