Illusion Gas Log Fires & Ultimate Wood Heaters - Geelong

Purchased a heater last month from this mob. I think they need to look at installers and communication between the shop and the installer.Tom cut a hole in our roof and we were advised he would be back in the coming days to fix and install. We had trades waiting to finalise this process which meant everything was on hold. There was no communication from Tom regarding fixing the mistake and wasn’t responding to messages.Went in store and they had no idea of the issue or what had happened. Two weeks goes by and I’m contacted by the shop for an install date 2 weeks later (after overhearing a conversation from someone purchasing a heater who said contact Tom directly and he will squeeze you in immediately). I advised this wasn’t good enough and then had it arranged for the Friday.Tom came and left all the rubbish on the floor, wrappings etc. Paid $750 to install and regret every cent. They don’t look after their customers and now I’ve lost more money on trades and services being held off because of the delay.Lack of communication shocking. Value for money shocking. Do not recommend

We just had our fireplace installed and absolutely love it. Danielle was awesome, she picked the colour for us and it matches our home perfectly. Really easy to deal with, quick turn around time and awesome customer service. Very happy

This is the 2nd time we have purchased from the Geelong store. Taylah has helped us both times, she is very knowledgeable and informative. Would highly recommend, good quality products and helpful, friendly staff.

Amazing customer service from the moment you enter the store.Fantastic value for money.Craig was extremely helpful and patient with all my questions.Excellent selection of heaters to choose from with highly experienced and cheerful staff helping you.Made my purchase very easy and quick.Prompt delivery and professional installation organised without a hitch.Highly recommended.

The staff at Illusions Geelong were so pleasant and so helpful .They never hesitated to swap over a flu kit for me and in addition offered me a gift packIf half the businesses in this country treated their clients like the team at Illusions North Geelong we would all greatly benefit. I cannot praise them enoughGreat team with great customer service skills

Today my husband and I visited Illusion in Geelong and dealt with Craig. We found him to be very informative and friendly and an absolute pleasure to do business with. The showroom was very well set up so we could see all the types and available styles of the wood heaters. Craig was fantastic, explaining the differences and operations of them. He also didn’t treat us as an inconvenience and generally was happy to help. He also made a great cup of coffee for both my husband and I. I couldn’t recommend Craig at Illusion Geelong highly enough

Very happy with the customer service, introduced us the best suit model with all the information we asked. Flexible price to accommodate our budget. Absolutely 5 stars service and will recommend friends to Illusion Gas.

We bought a firewood heater from this branch and the service was exceptional from start to finish.Chris the salesman had great product knowledge and made the decision of choice very very easy.When we returned to pick up our purchase the 2 girl assistants were brilliant.I recommend that anyone that is thinking of purchasing a heater that they visit Illusions Geelong.

Geelong team were great. Informative, helpful and done us a great deal. Highly recommend bisecting these guys if in the market for a heater

We couldn’t have had a better experience. Danielle and the team were very helpful & informative at the showroom. We were very pleased with the installation process and end result. We have already recommended all friends & family.