Lumus Imaging Blackburn South

Staff and specialists are professional, both in person and on the phone. Great that many of their services are fully covered by Medicare.

1. One of the radiology staff in Luma Imaging Centre was misleading and tried to convince me to take the test. I was told Nuchal Translucency is a combined test, need to take with Maternal Screening Test as a package.2. My Doctor-GP did not refer me to take blood test within my Nuchal Translucency ultrasound.3. At that time I questioned about the Maternal screening test, Doctor Never told me about this blood test and also I told the radiology staff I did the NIPT test already.4. I have been told the Maternal Screening Test is a very old test and it's not used for 5-7 years. Why would I take the Maternal Screening test after I had a NIPT test?5. This test made a big confusion for my doctor and me. I felt very depressed and anxious.I clearly felt imaging centres try to mislead and convince patients to purchase extra services which they don't really need. I am disappointed and shocked that these things happened in Australia, nowadays.

Received my appointment very promptly. Instructions were very easy to follow. Friendly staff. No wait time. Results sent straight through to my GP. Very happy with the service. Thank you. Dee

Great clinic. Very caring. Would recommend to anyone. Great access

Ample parking and very good accessibility (no stairs, wide, gently sloping entrance, some designated disabled parks), spacious waiting area. I had a short wait with no appointment and service was bulk billed.

Arrived late for my appointment. Trying to cope with very heavy traffic looking out for a sign which said eastern imaging. Would have been helpful when booking my appointment if I’d been told of the name change!!! Initially I refused to sign the last page of the form as I was categorically told there would be no charge. So queried it with receptionist who in my opinion said “well your (my) GP Doesn’t know everything!” On getting into the room told the lady I was t paying anything have prolio injections twice a year. After a lot of humming and ahh ing agreed the test would indeed be free. WillI ever come backHere?? - NO!!!!

I am a fairly regular visitor to Lumus Blackburn South, and they are always the most professional, polite and respectful team.Add friendly and helpful and you can't ask for more in what can be a stressful and frustrating circumstance.They are a great team.

I visited for a CT scan a few weeks ago and from the start found all the staff happy and easy to deal with. It seemed very well organised and my radiographer Laurence was on time and friendly. Thank you all!

No complaints with front staff.very nice .Absolutely night mare and bad experience with the technicians not only was very moody and rude but made my wife to go through a test which was not requested from the main doctors and send us the invoice worth $ 200 plus. We called our doctors and they were surprised and also have lodged a complaint .

Went to get an x-ray for my 4 year old - excellent all round. Efficient service, very short wait (maybe 10 mins), opinion on x-ray provided there and then - polite and bulk billed. Couldn't ask for more!