Australia GSM World

We brought a phone in that was damaged and asked them if it was worth repairing. Could it be fixed or should we buy a new phone. They assured us it could be fixed, and charged us over $200 to fix it and gave us a 3 month warranty of work. All they did was fix the screen and claim the camera not working was nothing to do with them. Absolute crooks. $200 spent at their store when the money would have gone to a new phone instead. Avoid at all costs

Honestly this place have the best service. Unfortunately I am clumsy with my phone, they have removed water damaged fixed what I thought was a dead phone and put on screen protectors for a very reasonable cost.A++ Service

Bought new phone:) Went to get a screen protector. Staff put screen protector on top of existing screen protector making my new phone unusable. Thanks for advising me to spend $45 on a product I did not need.Another store kindly fixed your error. Terrible service and poor business model.

Got a screen protector installed 5 days back and the sides are already loosening and bubbles are under it. Hasn't been dropped and there's not a scratch on it. Spoke to the woman there and she said she can't do anything. Her excuse was that the phone cover was pushing on it even though it's an ottetbox cover made that's been certified by Samsung itself and she can clearly see that it doesn't even touch the edges of the protector. Avoid.

Do not take your item for repair here. They have no idea what they are doing. I brought an iPad Air 3 in for screen repair on 6 August at the Southland store. The people there said no problem, come back in 2 hours.I did and they told me they didn’t have the correct screen for it so used a different screen- crack still visible and lit should work’.A week later, the button is non responsive because of the incorrect screen.I was never asked if the alternative screen would be acceptable.Contacted the store, no response. Have contacted Consumer Affairs.

Not good they charged me for a genuine apple screen and put in a cheep one then would not replace it under warranty I have been here for years not any more don’t recommend them

Tool great care replacing a phone screen and also further damage inside my phone. Would have cost me heaps through Optus but instead they did it for a reasonable price. Very happy!

Please be aware. I have been back to this store three times, on my weekends off. I went to get my battery replaced here for my iPhone, and something that should’ve been functional has been a disaster. The first time I got it replaced, my phone’s battery life was actually worse. Upon returning for the second time, I was refused a refund by the manager, who was incredibly incompetent, and unwilling to help me; she blamed me for the performance of the battery. Mind you, the battery was two weeks old??? I even kept a log of the depleting battery life as proof that I was genuine. She then finally agreed to replace the battery, and not even 24 hours later, I noticed that there was no difference in performance, even though I was a told it was a ‘new battery’. On my third visit, I was so disheartened and disappointed that all I wanted was my money back. Instead, my $85 dollar refund was reduced to $40, because there was now a $45 labour fee, which I was not told of. We then went to the Apple Store to have the phone properly inspected, only to be told that the display had been tampered with, and that both the display and battery were not feasible to repair. It seems rather coincidental, that having been back a third time to this retailer, my phone now has a damaged display. Moral of the story: avoid this store and you'll avoid disappointment.

Having problem with the screen protector, and tried going there twice to replace it to be met with an employee who is sitting on their phone with no response to me. It took multiple ‘hellos’ to get her attention, and even after explaining the problem with the screen protector that happens occasionally and just blames it on the phone being broken, even though before the replaced screen protector the phone worked how it should.- terrible service- terribly bad product quality

Reasonable prices as compared to other places , good customer service.Thanks to the girl who fixed my broken screen.