Trend Windows & Doors Ormeau

Beautiful, quality products. Mary Williams, showroom consultant was extremely helpful in helping me choose the right product for my vision. I would highly recommend speaking to Mary re your window and door needs.

Lovely customer service! Really enjoyed dealing with Kerry O’Brien she made everything a seamless and stress free process! Would recommend to any of my family and friends

Was disappointed with few cancelled service appointments until John, their service technician turned up - he is knowledgeable and had helped to resolve technical issues. He performed the task as agreed. Thank you John, again and again.

Over the past few weeks I have been dealing with Sue at Trend. Her customer service skills are second to none. She has been friendly, responsive, knowledgeable and helpful. She knows how to deliver a great customer experience, based on this I highly recommend Trend.

After looking up your address online and being shocked that there was a 1.9 star rating, I thought that I would give you a chance before judging but after I drove out of my way to try to give you some business, I was horrified at how I was treated by the staff and to be honest, now I think 1.9 was far reaching and so I am giving you 1 star. The staff were apathetic and careless and didn't try to engage to keep business in their doors.

purchased windows for a residential build 10 yr ago and used casement windows upstairs. Recently a window blew off the house in winds and I call them only to find they no longer were interested. Stopped doing casements and were no help in resolving the problem. If your purchasing windows for a new house keep in mind the relationship will end at the time you pay the last bill

Fantastic experience! Dropped into the showroom last year to look at fly screens for 3 existing folding doors. Mary Williams is a delight to deal with - professional, helpful, took the time to find the original order for the existing doors(made some years ago) to assist in finding correct sizes - saving us considerable time and effort and gave us great advice re the available products. The price, including installation, was most competitive. Communication from Trend re installation by phone, email and text was first rate. The installer was excellent - phoned before arrival with an ETA and installed the screens beautifully. I can't understand the negative feedback as every part of the purchase and installation has been faultless. Thank you. Great price, quality product, job well done!

Considering the the eyewatering money we spent, couldn't be more disappointed in their after sales service. Would give zero stars if I could.

I called four times to get a quote over four days and was told I had to speak with a certain staff member. On the fifth call I decided not to bother but rather complain.I have since had a conversation from management genuinely apologizing for the slackness of an individual who had clearly let their brand down. I so appreciated the transparency and heartfelt apology. It was a shame it was a little too late.

Visited showroom in Jan asked to speak to spares dept . Told to go away and email for quote. No reply to 4 emails in 3 weeks. Tried to call on phone but refused to put me through. Told to email again. Shocking customer care. How they stay in business I do not know. Do not waste your time .