STRAND Forest Hill

Excellent service and great hints for our upcoming trip. Returned for another item and was treated the same. Very pleasant shopping experience

I bought a travel case, American tourist last month and used that one only 1 time for bus travel. I had a 20 minutes walking after bus travel to reach home.Nothing was happened that time.When I tried to put the handle back, I couldn't put it back.I visited Strandbags Forest Hill and explained what was happened.A staff gave me a Repair place" map and advised me that I can hear what they can do from there.I heard the handle was slightly bent and I have to pay for repair because it was happened by my mistake. I visited Strandbags Forest Hill again and told them what I heard from the repair man.The staff told me that I may claim bus company for the bag handle was bent.What an easy to solve problem.They don't take responsibility on what they are selling in their store.I don't recommend to buy bags from Strandbags."

Lots of bags for all occasions and requirements. Had a good big bag for A4 folders etc. At a reasonable $45.

I’m travelling to Europe in a few months and I had some really handy hints about what kind of luggage to buy and safety for Italy. Holly went above and beyond to give me info that will help me with this and future trips. Would totally recommend.

Really rude employees, the lady was on her phone talking to who knows who definitely not work related. She than said she was in her break and someone else can serve me. My question is why is the world would you still be on the floor on your break!!! Absolutely worst customer service.

I visited this shop today as my wife wanted to buy a bag.This was around 12p.m.The sales assistant,did not approve our entering the shop and did not smile ir even say a word or made us feel welcome.It was a horrible experience, and then another person walked in and she was like “Hi ,can I help you”we did not buy anything as we were treated badly and my wife purchased the bag from Knox city where the assistant was customer focused

Very bad costume services. Specifically the Oz old lady.

I bought a very expensive Guess Bag there and the handle starting fraying right away. Of course I didn't keep the receipt after this I will. It had a 12 month warranty and I bought it in Feb and it was already falling apart. When I went in to Forest Hill Strandbags, where I bought it, to talk to them about the bag, they said they could do nothing without a receipt even though it was obviously faulty. I could not understand why they just could not switch it over and send the faulty bag back to Guess. No loss to them. However what really upset me was when the manager then said, I don't even recognise that bag as our stock". That was rude and insulting. I then proceeded to another Strandbags closer to my home. This manager immediately said

Holly helped me find the perfect bag for my overseas trip. I highly recommend seeing her if you need luggage.

Had everything I needed for my trip in May to Vanuatu.78CM Suitcase-checkWheeled laptop backpack-checkTravel pillow-check.Great welcome, great knowledge and great prices.