Officeworks West Burleigh

When I arrived on Tuesday morning, the store was still relatively quiet and there were not many people. I asked the clerk that I wanted to print a ID photo and she told me to wait for 2mins ,tell me to try do it myself. and I tried to do it myself, but it still didn’t work. I waited for her to come and help me for nearly 30 minutes, and more and more people came in,but I was still there to wait,So I asked her again how long I would have to wait. She was standing in the counter behind me and didn’t want to help .waste my time .So, I left angrily. This isn't the first time I've been treated this badly at this place. Given the choice, I'd send a bomb instead of a star, because they don't deserve a star, they're colder than machines. Will not be coming back.

Every time I have visited this office works the staff are unhelpful and not friendly. I don’t normally leave reviews, but I am a local who has been coming here for years, and I always dread visiting because I know that if I need help I won’t receive it, and always leave the store disheartened.

Got there at 5.45pm to urgently print 5 photos. After adding funds to card and printing 3 photos, manager tells me at 5.55pm, to stop and leave. Opportunity to help a customer missed just so he could race out the door!

I usually have really good experience at Officeworks. However, I have always experienced poor customer service in West Burleigh. Super slow and unfriendly service.

Print service dept rude and arrogant. Needed a small print done and get told 48hr minimum turn around unless you do print yourself". I said OK but I need it bound quickly any chance you can do a quick binding?". Rude staff member tells me "I just told you 48hrs. We have too much on to drop everything for you".Just arrogant and rude and totally unnecessary"

DO NOT GO HERE IF YOU REQUIRE PRINTING (or any form of customer service). Do yourself a favour and drive over to robina instead!!!!Seriously save yourself the rudeness and pathetic service they provide... had to wait over a week to have 1 A4 document (1 page) printed and 'folded'. Print came back with faded lines throughout the ink and the tri fold was actually folded in the wrong spot and then again in the right spot. I got told sorry the first shot we folded it wrong".... So why wouldn't they reprint and fold in the correct place ?????Customer service lacks majorly. Tonight I needed 1 document again printed on better quality paper (otherwise would have done self serve) and was told it couldn't be done on the spot or not even the same day due to them having 30 jobs ahead of me... maybe if there weren't 4 staff members chatting and mucking around by the pen aisle and only 1 staff member between print and regular counter they could get these 30 jobs done !!!!"

Photo kiosk section is pathetic.The machines are useless.No help given.Mia was lovely however the rest were no help.Wasted 40 mins Only wanted 2 photos. Wont be back to this store

I hope the kids who work here get a real job they are happy with & paid properly because judging by how they treat their customers they don't seem so. Also they could ditch the auto-printing that has too be explained. and go back to actually working for customers.

Just don't buy jburrows cheap stuff. They will stop working and they will be very smiley to tell you they won't replace it even if you have a receipt. 2 times the same problem.

Wanted to get some printing done on A4 210 GSM, 1 sheet. Was told I need to book this in 48 hours ahead. Wouldn't have been such a negative experience if I wasn't served by an absolute Karen, who seemingly enjoyed delivering the news rather smugly. Not my first negative experience with this Officeworks. Worth the extra 15 minutes of driving to visit the Nerang store. Much friendlier staff.