Michael Hill Tuggerah

Staff were helpful and friendly,great range of stock and reasonable prices.

Wow. I cannot believe how rude the manager is. More than happy to take my money, then the moment there’s a fault which should be covered under warranty, turns extremely nasty. Never buying anything from Michael Hill again!

Great service and the staff go above and beyond to do everything they could for us! Highly recommend and will be going back again for sure

Thank you to Kirsty for sourcing the special order we required at last minute. Arrived in time. Fantastic customer service

The store has a nice layout, the staff are welcoming and friendly. Best to check out the website in advance for sales as the prices are reflected in-store too.Don't forget to join their online club for a discount.

A bit pressuring you to buy the thing you are looking at. Was $89 down to $69She scanned it and it came up as $89Then put the code in manually. $69 correctYou had a specials cataloge out at that timeStaff should know.

Pretty bought all my anniversary presents there for the last few years. Good stock, helpful staff.

After having an average experience at the Erina store, my local store on more than one occasion I was running out of ideas what to do as my fiancé (girl friend at the time) specifically loved one of their engagement rings.I contacted Tuggerah and had the fantastic luck of their manager Danielle answer the phone, a complete backflip on the poor service at Erina. Danielle is knowledgeable, professional, honest and reliable.Spending a huge amount of money, on an item that being at a typical young male doesn't know much about diamond rings, she took the time to educate me, and talk me through the entire process and really take the anxiety out of it all.This was in May 2019, now in March 2020 (after the proposal) we have been through Danielle to get the ring re-sized, cleaned a couple of times as per the care plan which has just been seam-less dealings.I wouldn't go anywhere else.Thank you Danielle and the team as MHJ Tuggerah.

Might be one of the unlucky ones but went in for an exchange and was disappointed with the service.Not too sure if it was too much of a hassle to do an exchange or that I had a lower budget than expected, the staff made me feel like I couldn’t afford much from the shop. I would’ve preferred if I got rejected for an exchange from the beginning.After the ordeal of settling on an product for exchange, I was told that the gift was out of the exchange period. Understandably, the staff missed it out and I wasn’t aware of the exchange policies. However, I later found out from another Michael Hill outlet that their exchange period had been extended till 23rd January, as stated on their website.It’s upsetting for anyone to walk out of a retail store feeling worse than when they walked in.