Laser Clinics Australia - Highpoint Shopping Centre

I came in a couple of weeks ago, was greeted by a lovely beautiful girl named Nadia. I was also booked in with her for my laser hair removal and she did such an amazing job!! Would definitely recommend Nadia for all your services.

Have done total 6 of 50mins laser hair removal sessions with them in the last 12 months, each session was scheduled for 50 mins on their booking system. Except the 1st, 4th and 5th session, The rest sessions were clearly rushed and had spots missed the treatment here and there. My last session with them from this morning is a typical example - arrived at 09:01 for my 0900 appointment. lights was not on while a girl was just about to put out the shop banner and greeted me with her cold face. Her attitude was changed immediately when she was greeting the guy who steeped in the shop right after me. Been introduced into the treatment room at 09:05, treatment started at 09:10ish and I was out by 09:45, it puzzles me how thorough the treatment I have just received as it was done in half an hour including 5–10mins skin prep for a 50 mins treatment session.

Very rarely I’d write a review for a service I DIDN’T receive, but this is an exception. I went in to have a consultation to see if I was the right fit for coolsculpting and thought I’d done my research. Unfortunately, I’m ineligible due to previous chillblains. Tayla was so professional and explained why this would be an issue and then pointed me in other directions for my issue. Big thumbs up to her. If you go here for a treatment they take your safety seriously.

Specifically want to shout out Taylor. I look forward to booking again and hope I get her! I would give her 5 stars solely. She made me feel so comfortable and had great conversation for my long appointment.

The customer service and information provided was amazing. I was nervous going in as haven’t had it done before but my beauty therapist Steph was an absolute gem!!! She made me feel so comfortable and was so knowledgeable providing me detailed information about the treatment and how it works and the benefits. 10/10

I have booked for laser appointment today at Highpoint and did my shaving as well. The receptionist just called and said she need to reschedule my appointment and there are no slots available till 23rd January. Clinic says if we are cancelling or rescheduling we should do it at least 24hrs before the appointment and it applies to the clinic as well right. But they called couple of hours before and rescheduled it. Such a ridiculous experience. I just read previous reviews and most of the bad reviews were about rescheduling the appointment again and again which means when you book appointment be ready to experience the reschedule phase. If you are not a busy person then you can go ahead but if you are please dont waste time.

Amazing service and work done.Had my first ever laser appointment there and the clinician I had was awesome, super attentive to my needs and level of pain. Continuously asked how I was feeling and if she should go faster or slower. Very knowledgeable.One star off because of my initial experience there, was a couple of minutes late to my appointment due to traffic, and tried to call to let them know. Couldn’t get through via phone and when I arrived, they had cancelled my appointment. Could only rebook me for a few weeks later.The clinician I had made up for this experience though! Thanks so much Dalia, you’re the best

Elise is an absolute superstar! I've seen her here for years, she's always very friendly, thorough and informative. I always feel comfortable. Would highly recommend her.