Arctic Melbourne

I would like to thank you and your team for being so professional, committed and customer oriented.In particular with Annie. Her communication is excellent with a clear and honest response. She also responds to our calls and emails promptly. 5 ***** for you Annie!We initially had an issue with an old unit that was not working properly. As a result of the diagnosis of the unit in the report in the Invoice, I spoke with Annie to get some more clarification as we were quite indecisive if we should replace with a new unit for long term benefits.As a result of her clear and honest communication, she is one of the reasons we chose your company to install a new Daikin heating and cooling unit although we know your company's quote is not the cheapest but trust will provide a very good and professional service.Your crew did a very good job in installing the new unit and everything is working fine.We will certainly be happy to recommend it to all our friends.Kind regards,Meiliana

I empolyed Arctic to completely remove our old underfloor ducted heating and in ceiling evaporative cooling and replace with a new single system so needless to say a complex project. Zak and his team measured each room and applied the technical craft to design and size the right heating and cooling load for our house. This part alone is specialised and needs to be right. Zak took the time needed to answer all of my queries before I decided to proceed. The guys turned up as planned. I even received a text to say there are running 15mins late. The work was done perfectly and respected my family members at home during works and made sure we were always happy. The end result is faultless and I highly recommend them to others.

ARCTIC provided professional and responsive service from start to finish and I would highly recommend them. Thanks again to the efficient crew who installed our new AC unit to our home.

Product good. If you have a problem Company response is NOT.NO drop sheet used = 30cm scratch on floor. Boxes moved and left stacked against a heating unit requiring ventilation =safety hazard. Constant and aggressive push to just pay the outstanding invoice.Took 5 WEEKS to resolve. Market themselves as professional but not my experience AT ALL.

A very professional outfit. Zac is hands on, highly knowledgeable and provides great customer service. They installed a ducted system with multiple zoning. Happily came back a couple of times to make a minor change and help me understand the systems full functionality, which is excellent. They may not be the cheapest but you get what you pay for and I certainly wasn't disappointed. Highly recommended.

I had a very old Daikin multi system at my place with 4 inside units, that died on me after over 20 years. The Arctic team were reasonably quick to respond and even came to inspect the existing system.Zak then walked me thru the proposed solutions and worked with me to minimise additional work at my place.Once the scope of work was agreed, Zak and team project managed the installation, electrician and the paint job for me.Nathan and Luke were professionals, did their work efficiently and ensured the area was left clean every night. The final product was as I expected. I would definitely recommend Zak to anyone looking to install an AC.

Outstanding responsiveness and service! I had a Daikin split system AC and heating installed in 4 rooms. They were so quick and professional - did a superb job. I highly recommend them.

Zak and his team were awesome. Super clear on communication and their input on how best to install the system in our house was great.Installation was quick, clean and professional. They were very supportive on the setup of the system walking us through everything we could adjust.Definitely recommend.

Back in December 2022, Daikin HO recommended that my husband and I choose a Daikin dealership close to our home to obtain a replacement Daikin remote controller that had broken.Will answered our first phone call to Arctic Melbourne. He went beyond the call of duty trying to source a remote controller from a variety of outlets. The repaired or new remote controller would need to work with our 23 year old Daikin AC unit. Eventually, after much effort, Will very reluctantly advised us that our AC was too old to be compatible with a new remote controller. Additionally, there were no ‘old’ remote controllers available for sale as our AC unit was indeed very 'old'.In January 2023, my husband and I decided to ‘bite the bullet’ and buy a new AC. It was obvious that we would ask Arctic Melbourne to supply and install, given their excellent customer service.In mid January CEO Zac, provided his considerable expertise, explaining the advances in the equipment over the last 20 plus years. We were impressed with the speed and efficiency of Arctic’s office in providing the quotation that same day. Two weeks later, as promised, Technicians Luke and Anthony arrived to install the new equipment. They are both skilled and experienced professionals and thoroughly delightful human beings. Their dedication to make sure the job was completed and tested was fantastic.We have no hesitation in recommending Arctic Melbourne. Regards, Valda and Guy.

David SpryZak and the team are very professional and delivered a very high quality service. The guys were very efficient and timeliness was second to none. Well done guys and would recommend Arctic to anyone with an airconditioner issue.