Officeworks Old Guildford

Thank you so much, Marwah and Gemma, for going above and beyond to ensure that my printing was completed flawlessly. I cannot believe how great the two ladies are at printing. Officeworks is fortunate to have such exceptional employees as you two.

Date: 29.06.2022Time: 05:55pmThere is a young girl, I believe she is a new staff member working at the printing and scanning station. She lacks basic customer service skills. She was very rude and disrespectful towards me. She was unable to scan my legal documentation and instead of apologising for not knowing how to use the scanning machine. She stood there and argued with me in-front of all these customers. I felt lost and confused. She kept screaming and saying papers are being jammed and she could not scan any of my documents. I believe she could have easily deliver this message to me more professionally and respectfully without needing to yell at me.However, the older Indian man was easily able to scan my documentation without any hesitation or problems. Not only was he professional, he was also very polite and respectful. I have never had any issues with the staff at Office Works Old Guildford before. This was hell of an awful experience. I do however request the management team to look into this matter and give this young girl some form of workplace training.

Its a shame I cant remember their names, but everyone there was fantastic and unbelievably helpful. I needed some poster frames and the staff member that asked me if I needed a hand went above and beyond to help me out. A different staff member was an absolute hero by helping me disassemble a heavy and bulky item to put it in my car. Everyone I had the pleasure to interacted with served me with expertise and enthusiasm.

Very bad office work I had ever seen in Australia…no respect to the customers…doesn’t care of them..two times charged the same copies..showing the bill and asking refund ..omg so many talks..like asking their money..very bad customer service.

Print and copy here is a complete waste of time. The staff is not properly trained or something. Everytime I’ve wanted anything printed I’ve had to wait an hour just for them to figure out what to do with the printer.Made a click and collect order earlier in December. When I had gotten there- they had printed it wrongly so I had to ask them to reprint. A young guy wearing a mask took an hour to reprint it. When I complained to the manager Vanessa- her response was that my print order was “too complicated” being double sided…didn’t do anything to help meSeriously??? That’s your job…?? What kind of response is that

The team here are amazing! Highly recommended! Special thank you to Daniel who went above and beyond to help me! All the best!

Wanted to get a micro SD card, compared the rates across multiple retailers and found Officeworks to be the cheapest. The staff was friendly and responded to questions genuinely. This store is conveniently located on Woodville road and easily accessible with plenty of parking a available.

This is my local office works and every time I come to print I get Paneesh he is very slow and does not know what to do and gets very overwhelmed if you are printing more than 1 image he doesn't know his way around with the computer and makes things so difficult I have to show him what to press on the computer instead of being there for 10 min I wait for 30 min with him . Please hire staff that are on the go and have patience and knowledge for computers

Went in to print some A4 documents and have them laminated. Big poster behind the counter saying A4 lamination from $2.20. Got 2 documents done and when I got home I realised I was charged $3.70 per document. Not a big amount but doesn’t feel good knowing I was ripped off by the cashier.Receipt shows A3 lamination… i am at fault for not checking the receipt but please charge people the correct amount.