ZiNG Pop Culture - Browns Plains

Christmas gift shopping ruined by the rude and unhelpful store manager. Poor product knowledge or simply couldn't be bothered doing her job. Strange because all the other staff have been excellent.

I ordered a nycc2020 pop for click and collect from this store. Was beyond excited to pick it up the next day after the confirmation it was ready for pick up. After driving 30 minutes to get my pop, they had placed a completely different pop aside and by that point that specific pop I ordered was sold out Australia wide. All the staff member had to say was she was sorry, there was nothing they could do about it other than talk to the staff member that made the mistake and offer me a refund.After this I emailed my complaint to zing customer service and there response was generic and the exact same as the staff member.Utterly disappointed with my experience and response to this situation and I will never shop from this company again. If I could give this review 0 stars I would.

Ash is amazing and the store is our local for funko pop purchases. Very convenient. Caitlyn needs help with customer service. She is too defensive to work in retail. She will drive the customers away. If it wasn't for Ash I would have taken my business elsewhere.

I love this shop!!! Wide range of goods, with some rare collectable too. Friendly, helpful staff. My new favourite shop !!!

Zing took our 11yr old there, staff were amazing with her . Especially as she has an allergy to Synthetic products. All people here were careful and went to great efforts to ensure her safety, and the result was a wonderful time and a happy child . Definitely recommend to anyone wanting outstanding service

Dealt with Lily yesterday and she was amazing! such a positive, wonderful young lady!

Staff and very friendly and knowledgeable knowledgeable love stopping in here even just for a browse

I've purchased my boyfriend the PERFECT Christmas gift from here! They have everything from any modern or popular pop culture show/series at all different ranges of affordability!

Hands down best Zing I have been to! Ash is the best manager who bent over backwards to help.. couldn’t recommend Zing browns plains enough!!Thanks again