Allianz Australia Insurance

Stay away!Don't sign any of their services!I came to Australia a few weeks ago and was expecting to get a proper service from insurance company. I received information from the staff with lacking points which resulted in overpaying in certain medical facilities. After asking for evaluation of the situation and potential compensation on the incorrect information that I have received from their staff, they transferred me from staff to staff without giving me any answers. Moreover a lot of their staff don't understand medical term which affect their response to the customers . At times I had a hard time understanding them and they had hard time understanding my needs while using simple English language.

Absolutely disgusting, put in a claim for my carport after a storm. First I was told as my carport is shared with neighbor it’s common property as I corrected the claims person it belongs to me it’s on my title! He then said oh I’ll have to go check with my supervisor, didn’t hear anything for a week to then get a call and say we not paying the claim it’s wear and tear, how come a storm caused the carport ceiling to cave in! Never had a claim in my life, I have my home, car and business with Allianz and I will be cancelling all 3 today. DO NOT WASTE YOUR MONEY WITH ALLIANZ they are nothing but THIEVES!!!There reviews speak volumes I wish I had read them before I signed up!!!

WOW, looks like I'm another customer completely dissatisfied with their service. I cancelled my Roadside Assistance, which is no big deal in the scheme of things. I rang Customer Service (CS) because I had not received my renewal notice. I wanted a copy emailed to me. What a drama!!!! This seemed an impossible request, they wanted payment first. I couldn't understand the heavily accented Adam , I asked to speak with a supervisor & was completely ignored. He either couldn't or wouldn't help. Later I rang back & got a lady with the same spiel. She was a bit more helpful. I wasted so much time & was left frustrated & exhausted.

Previous experience with Allianz regarding landlord insurance was great with an easy process to deal with tenant damage to property plus loss of rent however wanted to open a new policy for our two new properties (one to live in & the other to lease/sell) the attendant on the phone said they do not insure properties that are being sold or unoccupied. Since we cannot live in both properties and they have just finished building and do not have a tenant in there immediately we were unable to get insurance on the vacant home. In the end we decided to go with a competing company that did.

I wish I could give them 0 stars!!2 months on and I still have a hole in my wall as a result of their rep taking a grinder to it. I have had 4 people come out to “assess” my claim and each talks more rubbish than the next! To the point that when the last guy couldn’t prove his hypothesis he became rude and aggressive towards me, telling me I was being rude for questioning him. He then became insulting and stormed out of my house because I dared to question what he was saying! He even tried to go off at me once he stormed out so I had to shut the door in his face! I can not believe the lies the people sent out by this company tell in order to get out of paying a claim that you are more that covered for! This company takes your money and gives you not a thing in return. You would get more bang for your buck by throwing your cash in a bin. Do not get insurance from this company if your ever want to actually be able to claim when something goes wrong! Not to mention don’t want their reps doing more damage they never fix!

I don’t normally leave negative reviews, but the customer service I experienced today was really poor. I completed a quote online, but as I tried to purchase the cover I was directed to call Allianz. I did this, on hold for half an hour, when they responded and asked me a bunch more questions, asked me to wait on hold again , which I did, and I was cut off! I waited to be called back but they didn’t call so I called again and waited another 15 minutes , only to be told they would ring me back later . I was ready to purchase this insurance cover! So I had to go back to my exisiting insurer as it was due today . Very disappointing .

Got my car insurance renewal - went up a little. Happy to wear that. Called them to change two personal details about the policy. Updated renewal now shows I now have to pay another $50 extra. Called them and they claim there is nothing they can do and no-one you can speak to higher up. Every time you make a change, it automatically changes the policy. Ridiculous! Told them they have lost a customer.

I would like to thank Emmanuel at the Allianz call centre for helping me with my enquiry and resolving it quickly.I have never had any issues with Allianz and have found the process to be easy and helpful. Thank you :)

Received a really questionable email as confirmation of my cancelled policy where I felt threatened regarding the possibility of having issues with my visa because of my cancellation!!!!Not only I have paid a lot of money over the past months for a cover that has given really little in return, but your claiming process is no user friendly at all. On top of that, phone contact number is completely useless as they never pick up any call. Simply OUTRAGEOUS CUSTOMER SERVICE. Never coming back.

Wish could give 0 star. Called to be helped, and I started to explain the issue. But she just kept repeating “what’s your employee number”, no greetings or anything and even used very rude tone. During the whole service, she is being too arrogant and rude to me, and very impatient. When I started to say I received a text message, she assume it’s about workcover premium, and interrupted my words. definitely worse phone service experience ruined my day.